About the Job:
The Datacenter Infrastructure Engineering team at the company supports the company's rapid growth by building and operating hyperscale datacenters. This team manages the entire lifecycle of the server fleet, providing cloud solutions and various infrastructure services that ensure scalability and reliability.
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Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time, 24/7 support with scheduled shifts including holidays
Responsibilities:
- Manage server fleet support within a ticketing system, including power cycling, troubleshooting, and replacing failed components.
- Act as the first point of contact for break-fix technicians, prioritize ticketing queues, and resolve escalated issues.
- Perform physical installation, movement, and decommissioning of equipment; support datacenter projects such as capacity expansions and retrofits.
- Assist with inventory and asset tracking, collaborating with Physical Security and EHS teams to maintain site safety and compliance.
- Build and maintain strong working relationships with internal teams and external partners to ensure operational efficiency.
Qualifications:
- College/Technician Degree or equivalent professional experience/certification in Engineering.
- Knowledge of Linux and server hardware repairs.
- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
- At least three years of experience supporting IT equipment or related technology.
Languages: Not specified.
About the company:
Founded in 2012, the company's mission is to inspire creativity and enrich life through a suite of products including TikTok, Lemon8, CapCut, and Pico. The company aims to create value for communities and foster creativity and inclusivity in its workplace.
Diversity & Inclusion:
The company is committed to creating an inclusive environment that values diverse skills, experiences, and perspectives. The company actively celebrates diversity and is dedicated to creating a workplace that reflects the communities it serves.
