As a Microsoft Datacenter Technician (DCT), you will stage, set up, and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as conduct hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, and familiarize yourself with security and data management procedures.
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Location
Dammam, Ash Sharqiyah, Saudi Arabia
Work Conditions
Fully on-site
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identifying causes of issues and replacing faulty components with minimal disruption.
- Conduct post-execution quality checks to ensure grounding, staging, labeling, and cabling are set up properly according to safety protocols and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units.
- Assist and provide guidance to other technicians to complete challenging or complex tasks.
- Complete required training aligned to the role and workload; observe more experienced technicians for hands-on training.
- Contribute to a positive team environment by sharing information, attending team meetings, and staying informed about the status of others' work.
- Demonstrate accountability and ownership of service quality, completeness, and resulting user experience.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, with experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements.
Preferred Qualifications
- 2+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Maternity and paternity leave
- Generous time away
- Opportunities to network and connect
