Datacentre Support Engineer
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About the job:
Key Skills Requirements:
- Regular Data Centre systems inspections for (UPS, cooling system, generator, technical room, electrical room, fire system, LV room, etc.)
- Sending Data Centre notifications to DC clients (PPM announcement, permanent access update, Force Majeure, etc)
- Attending operational meetings with the internal stakeholder departments.
- Attending/supervise onsite for the major & critical works maintenance by the specialized vendor for DC during office, non-working hours, day-off & holidays.
- Assisting DC client’s enquiry through email, phone calls, even after working hours/day-off/holiday for their enquiry.
- Coordinating with the DC FM team 24/7 (daily/after working hours/holiday/day-off)
- Coordinating with DC FM team 24/7 during emergency period such as receiving DC SMS alarms etc.
- Maintaining Data Centre drawing layout update after any new DC lease signed
- Updating DC Permanent Access Lists on a regular basis as and upon receiving the request.
- Preparation of cooling charges through DEWA Tariff website for the prospect upcoming DC clients
- Managing the design for special IT projects related to structure cabling and infrastructure network
- Updating the Data Centre policies & procedures for any changes
- Maintaining & updating the Data Centre critical spare parts list.
- Reviewing monthly data centre field service reports and giving recommendations to the line manager.
- Reviewing DC contracts and highlight any changes to the line manager.
- IT Rooms regular inspections for the buildings (lights, cleanliness, cable management, cooling system)
- Reviewing & processing all service desk requests submitted by DC clients/ DCFM/ISP provider (DU & ETC) such as PTA, PTW, PTARE 24x7 within the approved SLA.
- Monitoring the GSM signal for both ISPs and escalating any issues to the ISP to get them resolved ASAP.
- Preparing Monthly Cable Reports & submitting to Leasing & Accounts Team after reviewing.
- Monthly KPI Reports submitted to Line Mngr.- VP-IT Infrastructure
- Preparing Utility Charges Report and submitting to Line Mngr. before submitting to accounts and leasing dept.
- Maintaining the Cross-connect records & details and reporting to the line manager.
Qualifications:
- The candidate should have at least 5 years’ experience in Data Centre infrastructure systems.
- The candidate should have a BSC degree in engineering or science.
- The candidate should have good experience in using the MS office and AutoCAD.
- The candidate should have good communication skills.
- Having a Dubai driving license with a car is a plus.
