About the Role
We are looking for an experienced Digital Energy Services Leader to drive services growth, digital acceleration, recurring revenue, and operational excellence across the zone. The role will focus on deploying best-in-class services practices, accelerating EcoCare and EcoFit adoption, driving installed-base modernization, strengthening customer success, and improving services performance across countries. The position requires strong customer orientation, commercial acumen, analytical capability, and the ability to influence senior stakeholders in a complex, multi-country environment.
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Roles & Responsibilities
Services Growth & Playbook Deployment
- Deploy the Digital Energy Services playbook across the zone, with a strong focus on Digital Energy Software & Solutions.
- Drive demand creation for EcoFit transitions, EcoCare Service Plans, Field Quotes, and services pricing initiatives.
- Accelerate EcoCare recurring revenue growth, including SL2 conversions.
- Drive modernization of the legacy BMS installed base through EcoFit.
- Track the installed base using global tools and develop focused account action plans, particularly for key strategic accounts.
- Drive Field Quote campaigns and lead-generation initiatives through Field Service Representatives.
- Provide country and competitive-market insights to support services offer development.
EcoCare & Digital Acceleration
- Deploy the EcoCare playbook across countries to standardize services offers and delivery.
- Assess country maturity and support the conversion of key opportunities and accounts.
- Strengthen Customer Success Management practices to improve customer outcomes.
- Drive renewals discipline, increase ARR and Digital ARR, and reduce customer churn.
Business Performance & Governance
- Conduct monthly business reviews with key countries across the zone.
- Prepare monthly and quarterly business performance analyses for management.
- Monitor services orders, sales, margins, recurring revenue, installed-base conversion, Field Quotes, renewals, and churn.
- Develop and follow through on action plans to address performance gaps.
Services Operating Model & Process Deployment
- Support countries in deploying standard services management processes, tools, and operating models.
- Drive adoption and compliance with global processes and digital tools.
- Monitor operational metrics such as utilization and recommend corrective actions where required.
- Support services operating model design and deployment to improve long-term efficiency and transformation.
Competency & Community Development
- Drive focus on key EcoFit and EcoCare opportunities across the zone.
- Support countries in customer-, market-, and segment-driven growth initiatives.
- Develop services sales and Field Service Representative competencies for demand creation and delivery of EcoCare and EcoFit.
- Share customer wins and best practices across countries.
- Build and strengthen a services community of practice.
Requirements
- Master’s degree in Engineering, Business, or a related discipline preferred.
- MBA or Master’s degree in International Business Management would be an advantage.
- Strong verbal and written communication skills in English.
- Strong analytical, critical reasoning, and quantitative analysis capabilities.
- Ability to develop forecasting and estimation models to support business decisions.
- Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
- Familiarity with digital services and customer-success tools such as BFS, Totango, and Building Advisor is preferred.
Working Experience
- Minimum 10 years of experience in customer-facing, services, business development, customer success, or related roles.
- Experience in a multi-country, regional, or zone-level role is strongly preferred.
- Prior experience in the services business, preferably within Energy Management, Building Management Systems, Digital Energy, industrial technology, or related sectors.
- Strong experience in developing and managing relationships with senior customer stakeholders.
- Demonstrated ability to influence and align multiple internal and external stakeholders in a complex matrix organization.
- Experience driving services growth, recurring revenue, renewals, installed-base modernization, and customer retention.
Rewards Designed for You
Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community.
We Are Looking for IMPACT Makers
When you think about joining a new team, culture matters. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with us. IMPACT is also your invitation to contribute to turning sustainability ambition into actions, no matter what role you play. We celebrate IMPACT Makers and believe everyone has the potential to be one.
