About the Job:
The company is a leading provider of open source software and operating systems, renowned for our platform, Ubuntu. We support global enterprises and technology markets, and our customers include leading public cloud providers and industry innovators. As a Cloud Support Engineer, you will deliver outstanding technical support across the entire cloud technical stack at the company. This role is designed for an open source technologist who thrives on solving complex problems under pressure.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
You will leverage your Linux support and software engineering skills, along with your knowledge of technologies ranging from hardware through application, networking, and open source to help our customers maximize their the company solutions. Our team's mission is to provide exceptional technical support and engineering solutions for all things open source, from Ubuntu Server and Desktop to OpenStack and Kubernetes.
Key Responsibilities:
- Utilize expertise in Linux virtualization (Libvirt/KVM) and container management (Docker/Kubernetes) to support customized solutions for customers.
- Advise on architecture deployment and implement solutions for complex problems.
- Communicate regularly with customer support teams about ongoing issues.
Language Requirements:
- Professional written and spoken English is essential, with excellent presentation skills.
Work Conditions:
- This is a full-time role based in Riyadh, Saudi Arabia. Candidates must be based there or willing to relocate.
- International travel is required twice a year for team events, lasting up to two weeks.
What We Are Looking For:
- Exceptional academic track record with an undergraduate degree in a technical subject or an alternative compelling narrative.
- Hands-on experience with virtualization/cloud technologies primarily using KVM or OpenStack, and experience with container technologies (Docker, LXD/LXC, Kubernetes).
- Strong customer support experience, with a focus on meeting customer needs prioritizing communication and empathy.
What We Offer:
- Competitive compensation reviewed annually, plus performance-driven bonuses.
- Additional benefits that reflect our values, including a personal learning and development budget of USD 2,000 per year, annual leave, and maternity/paternity leave.
- Opportunities for travel and team-building sprints in various locations.
About the company:
The company is pioneering the global shift towards open source, publishing Ubuntu - a crucial platform for AI, IoT, and cloud computing. We set high standards for our team, focusing on diversity, experience, and skills to foster a collaborative and innovative work environment. We are an equal opportunity employer committed to creating a workplace free from discrimination.
