About the Job:
This is a unique opportunity to demonstrate your experience and knowledge of hardware, Ubuntu, and Open Source. As a Dedicated Linux Desktop & Devices Support Engineer at Canonical, you will work with a dedicated set of enterprise customers adopting Ubuntu and Open Source on desktop. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Devices technical stack at Canonical, managing cases from problem qualification to full resolution while collaborating with senior engineers when necessary.
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Responsibilities:
- Apply knowledge of Linux desktop, applications, authentication, and security.
- Demonstrate expertise in TCP/IP, wired & wireless networking on Ubuntu Desktop and Ubuntu Server.
- Act as a technical authority, providing advice on deployed architecture and implementing solutions for complex problems.
- Debug Ubuntu Desktop issues and contribute code to help fix them.
- Communicate regularly with the customer team regarding ongoing issues.
What We Are Looking For:
- BA/BS degree in Computer Science or a related technical field.
- Open source experience and professional support experience with Linux desktop, preferably Ubuntu or other Debian-based distros.
- Familiarity with PC and/or laptop hardware as well as single-board computers (e.g., Raspberry Pi).
- Familiarity with Debian or Snap packaging.
- Experience with GNOME, GTK, Python, or C, and willingness to learn new technologies, including Snaps and WSL.
- Must speak English fluently.
- Excellent communication skills and extensive experience in customer-facing positions.
- High motivation, ability to multi-task, and reliability in follow-up commitments.
- Ability to travel.
What We Offer You:
- Competitive base pay dependent on experience and skills.
- Fully remote working environment.
- Personal learning and development budget of $2,000 per annum.
- Annual compensation review and recognition rewards.
- Annual holiday leave and parental leave.
- Employee Assistance Programme.
- Opportunities to travel to meet colleagues at company events.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global move to open source, publishing Ubuntu, and providing a platform for AI, IoT, and the cloud. We recruit globally and maintain high standards, fostering a diverse workplace free from discrimination. At Canonical, you will step into the future and be challenged to think differently, work smarter, and learn new skills.
