About the Job:
This is a unique opportunity to demonstrate your experience and knowledge of hardware, Ubuntu, and Open Source. In this role, you will work with a dedicated set of enterprise customers adopting Ubuntu and Open Source on desktop systems. You will provide exceptional technical support and engineering solutions to assist customers with Ubuntu and other Open Source software.
You will be accountable for delivering an outstanding technical support experience across the full Desktop and Devices technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, cases may be transferred to colleagues or senior engineers.
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Your day-to-day responsibilities will include:
- Applying knowledge of Linux desktop, applications, authentication, and security.
- Demonstrating knowledge of TCP/IP and both wired and wireless networking on Ubuntu Desktop and Ubuntu Server.
- Acting as a technical authority and utilizing your experience with popular open-source software.
- Providing advice on deployed architecture, implementing solutions for complex problems.
- Debugging Ubuntu Desktop issues and contributing code to help resolve them.
- Communicating regularly with customer teams about ongoing issues.
This role is ideal for an open-source technologist who enjoys solving problems under pressure.
Work Conditions:
- Fully remote working environment.
- Personal learning and development budget of $2,000 per annum.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave and parental leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues at 'sprints'.
- Priority Pass for travel and travel upgrades for long-haul company events.
Language Requirements:
Must be fluent in English.
Requirements:
- BA/BS degree in Computer Science or related technical field.
- Open source experience.
- Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros).
- Familiarity with PC and/or laptop hardware, SBCs (e.g., Raspberry Pi).
- Familiarity with Debian or Snap packaging.
- Experience with GNOME, GTK, Python, or C.
- Willingness to learn new technologies, including Snaps and WSL.
- Excellent communication skills and extensive experience in customer-facing positions.
- High motivation, ability to multi-task, and follow-up reliably on commitments.
- Ability to travel as needed.
About Canonical:
Canonical is a pioneering tech firm at the forefront of the global move to open source, publishing Ubuntu and acting as a key player in technologies related to AI, IoT, and the cloud. As a remote-first company since 2004, Canonical fosters a culture of excellence and diversity, ensuring a fair consideration for all applicants in a non-discriminatory work environment.
