About
We are looking for the new Delivery Director, MEA, reporting to the Senior Director, Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement the company to our Expert Services customers in the Middle East & Africa.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Lead and manage the company delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for the company’s most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high-quality project delivery.
- Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time, budget, and realizing the value defined for the customer.
- Guide your team to deliver the implementations with excellence to ensure that the customer has a great implementation journey.
- Work closely with the Expert Services Go-To-Market leaders to ensure that the right business is being proposed to our customers to drive successful adoption of the company software and that our Expert Services teams are deployed to the right customers in the right way.
- Be accountable for the revenue target for the Middle East & Africa Expert Services business, understanding the annual plan, reporting progress vs the plan, and then taking necessary actions to mitigate any deviations from the plan.
- Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.
- Maintain customer relationships for the most strategic engagements, working through complex risks and issues to deliver successful outcomes.
- Plan, lead, develop, and manage your team of delivery leaders and engagement managers to make sure that we have the appropriate headcount and skills, aligned to the annual plan and developing book of business.
Qualifications
To be successful in this role you have:
- Experience: 10+ years in a leadership role focused on the company or similar platforms, including at the EMEA level.
- Expertise: Proven experience in managing large-scale SaaS implementations (the company, Salesforce, Pega...).
- Leadership: Strong leadership and team management skills, with a track record of building and leading high-performing teams.
- Project Management: Proficient in project management methodologies and tools, with a history of successful project delivery.
- Client Focus: Excellent client relationship management skills, with a focus on delivering exceptional service and value.
- Communication: Outstanding verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
- Travel: Required up to 50%.
