Delivery Director, MEA

We are looking for the new Delivery Director, MEA, reporting to the Senior Director, Expert Services EMEA. This position is accountable for the delivery of a portfolio of projects and programs to implement ServiceNow to our Expert Services customers in Middle East & Africa.

Key Responsibilities

• Lead and manage the ServiceNow delivery team, setting strategic direction and ensuring alignment with overall company goals; specifically driving adoption for ServiceNow’s most strategic customers and engagements. Develop and implement leading practices, methodologies, and tools to drive efficient and high-quality project delivery.
• Lead a team of Engagement managers focused on our Middle East & Africa customers to ensure that all engagements are delivered on time, budget and realizing the value defined for the customer.
• Build and maintain strong relationships for the most strategic engagements. Understand client needs, ensure project alignment with business objectives, and drive client satisfaction.

Qualifications
To be successful in this role you have:

• 10+ years in a leadership role focused on ServiceNow or similar platforms, including at the EMEA level.
• Proven experience in managing large-scale SaaS implementations (ServiceNow, Salesforce, Pega...).
• Strong leadership and team management skills, with a track record of building and leading high-performing teams.
• Proficient in project management methodologies and tools, with a history of successful project delivery.
• Excellent client relationship management skills, with a focus on delivering exceptional service and value.
• Outstanding verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• Travel required up to 50%.

Work Conditions
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.