About the Job:
The company is seeking a Delivery Director for the Middle East and Africa (MEA) region, reporting to the Senior Director of Expert Services EMEA. This role is responsible for managing the delivery of a portfolio of projects and programs that implement the company for Expert Services customers in the region.
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Key Responsibilities:
- Lead and manage the delivery team, ensuring alignment with company goals and driving adoption among strategic customers.
- Develop and implement best practices, methodologies, and tools for efficient project delivery.
- Oversee a team of Engagement Managers to ensure timely and budget-conscious delivery of all engagements while realizing customer value.
- Collaborate with Go-To-Market leaders to propose suitable business to clients for successful adoption.
- Manage revenue targets and report on progress against annual plans, taking corrective actions as necessary.
- Build and maintain relationships with key clients, ensuring project alignment with their business objectives and driving satisfaction.
- Plan and develop your team of delivery leaders and engagement managers to ensure appropriate staffing and skills development.
Qualifications:
- Experience: 10+ years in a leadership role focused on the company or similar platforms at the EMEA level.
- Expertise: Proven experience in managing large-scale SaaS implementations (e.g., the company, Salesforce, Pega).
- Leadership: Strong leadership skills with a track record of building and managing high-performing teams.
- Project Management: Proficiency in project management methodologies and successful project delivery history.
- Client Focus: Excellent relationship management skills, focused on delivering exceptional service and value.
- Communication: Outstanding verbal and written communication skills, with the ability to influence stakeholders at all levels.
- Travel: Willingness to travel up to 50%.
Location:
Riyadh Region (Hybrid)
Work Conditions:
Full-time, Hybrid
Language Requirements:
Not explicitly mentioned in the job listing.
Additional Information:
The company is an equal opportunity employer, ensuring consideration for all applicants without regard to various protected categories. Accommodations are available for candidates requiring assistance during the application process.
