We have an immediate job opportunity for a Delivery Manager – Strategic Accounts (Banking) at the company. This senior role requires a highly client-facing professional to take full ownership of a marquee Banking account with a revenue portfolio of approximately USD 50M. The ideal candidate will have a blend of delivery excellence, commercial acumen, and the ability to build lasting client partnerships at senior levels.
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Key responsibilities include:
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Account Operations and P&L
Manage the full P&L of the account, including revenue, margins, costs, billing, invoicing, and payment cycles. Drive operational efficiency and ensure account health is tracked and reported.
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Demand & Fulfillment
Lead end-to-end demand management, partnering closely with internal teams for timely and quality fulfillment.
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ODC Management
Set up and scale large Offshore Delivery Centers (ODCs) with an understanding of operations, people management, and compliance.
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Employee Engagement & Team Leadership
Build and lead geographically distributed teams, fostering a high-performance culture with a focus on employee satisfaction.
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Client Engagement & Stakeholder Management
Manage senior client relationships and act as the primary escalation point, driving proactive engagement and expectation management.
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Delivery & Governance
Ensure the achievement of commercial, delivery, and operational targets, and establish governance frameworks to track performance.
Required Skills:
- 15+ years of experience in IT services/technology delivery, particularly in senior, client-facing Delivery Manager roles.
- Experience managing large delivery programs in the Banking sector.
- Proven P&L ownership on large accounts (~USD 30–50M+).
- Strong background in setting up and managing large ODCs.
- Significant experience in recruitment, resourcing, and team management.
Qualifications:
- Bachelor’s or Master’s degree in computer science, Information Systems, or a related field.
Soft Skills:
- Excellent communication and leadership skills.
- Strong interpersonal skills and the ability to collaborate.
- Capacity to work under pressure and meet tight deadlines.
- Positive attitude and strong work ethic.
Location: Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Experience Required: 15 to 20 years
Notice Period: Immediate to 30 days
Candidates from diverse backgrounds are encouraged to apply as we believe in fostering an inclusive culture that respects all individuals.
