Delivery Success Executive

About the Role
The Delivery Success Executive (DSE) is responsible for managing an assigned portfolio of customers, ensuring successful delivery, and driving long-term commercial growth. This role integrates portfolio management and delivery governance, leveraging deep product expertise and a strong commercial focus on retention and expansion. As trusted advisors, DSEs utilize expert knowledge of the company platform to validate strategies, guide best practices, and ensure solutions meet customer needs while delivering measurable business value. The position is based in Dubai.

Responsibilities

• Product Expertise

  • Serve as a product knowledge carrier for the assigned portfolio, demonstrating expert-level understanding of the company platform and its ecosystem.
  • Proactively advise customers and partners on optimal solution approaches and platform capabilities.
  • Help customers achieve their desired business outcomes through strong product adoption, value realization, and high ROI.

• Portfolio & Project Management

  • Own an assigned portfolio of customers, overseeing their implementation projects and ongoing engagements.
  • Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.

• Delivery Governance & Assurance

  • Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
  • Control and audit delivery processes, identifying early red flags to prevent delivery and launch-related issues.
  • Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live.

• Risk & Solution Oversight

  • Work closely with Delivery Assurance Architects to validate both technical and functional aspects of solutions.
  • Identify risks across the portfolio and drive mitigation strategies.

• Knowledge & Best Practices

  • Capture lessons learned, integrate them into the Center of Delivery Excellence framework, and mentor team members and partners.

• Customer Success & Commercial Growth

  • Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.
  • Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.
  • Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.

• Customer & Partner Engagement

  • Act as the key contact and trusted advisor for customer executives across the assigned portfolio, communicating effectively with stakeholders at every level, including C-level.
  • Provide portfolio-level visibility and transparency through governance meetings and reporting.

Requirements

• Proven experience in program/portfolio management across multiple projects.
• 3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts.
• Proven track record of driving adoption and value realization, and supporting retention and account growth (renewals, cross-sell, upsell).
• Deep company platform expertise (functional and technical) and knowledge of competing low-code/no-code platforms.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication at CxO level.
• Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution.
• Structured thinking, flexibility, and strong result orientation.
• Fluent English (required); additional languages may be required based on geography.

Nice to Have

• Experience taking part in commercial negotiations and renewal discussions.
• Willingness to travel for customer meetings and onsite engagements as needed.

What You Should Expect from Us

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
• Flexibility & Well-Being: Flexible work arrangements and initiatives that empower you to manage your schedule effectively and thrive both personally and professionally.
• Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
• Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
• Benefits & Rewards Package: Competitive compensation and benefits designed to support you and your family, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.