Delivery Unit Leader- Application Development

About the Role
We are seeking a Delivery Leader – Application Development to oversee the end-to-end execution of the Software Development Life Cycle (SDLC) for the custom application portfolio. This role is responsible for leading delivery teams and ensuring quality, efficiency, and consistency across all SDLC deliverables. The role holder collaborates closely with the Practice Leader – Application Development & Management to enhance deliverable quality, drive process improvements, and develop the team’s capabilities, ensuring alignment with business objectives and client needs.

Responsibilities

Key Responsibilities:

Strategic:

1. Delivery Excellence

   • Methodology Development: Ensure that all methodologies, processes, and tools required for the successful delivery of services of Java and .Net services are developed and/or sourced as per best practices.
   • Process Improvement: Develop departmental roadmap to continually improve any processes for development, testing, release, creation, and maintenance of technical specifications, and other key processes related to application development and integration, and modernization.
   • Resource Productivity: Oversee the delivery unit’s activities and operations to ensure optimal productivity and timely delivery of projects.

2. Sales and Pre-Sales Support

   • Opportunity Identification: Support Pre-Sales teams in identifying opportunities for cross/up-sell across clients in collaboration with Product Management team and help Sales teams in converting them.
   • Proposal Support: Provide technical expertise in preparation of proposals, ensuring that capabilities are accurately represented to meet client needs.

3. Tender Management Support

   • Strategic Evaluation: Determine the strategic fit and feasibility of RFP and tenders’ purist.
   • Resource Estimation: Estimate resource requirements for potential tenders.

Operational:

1. Delivery Management

   • Technical Leadership: Provide strategic guidance and technical oversight to teams ensuring alignment with project objectives.
   • SDLC Oversight: Oversee the Software Development Life Cycle (SDLC), including estimating requirements for application development, testing, implementation, client follow-up, support, and governance.
   • Issues Resolution: First line of escalation for Project Managers. Provide ad-hoc technical and functional support required for technical decision processes, resource allocation, and capacity planning.

2. Capability Development

   • Capability Development Ownership: Own the development of Delivery Unit Capabilities.
   • Team Upskilling: Identify skill gaps within the team, and manage training programs to address needs.

3. Billability and Utilization

   • Resource Allocation: Based on project needs and priorities, balance workload distributions and skill availability to maximize billable hours.
   • Team Utilization: Monitor and optimize the utilization of team members, ensuring high-utilization rates.
   • Performance Reporting: Track and report on company-specified billability and utilization targets, making adjustments as needed to ensure financial success.

4. Financial Management

   • Budget Planning: Plan and manage the budget for the Delivery Unit.
   • Invoicing Management: Oversee the initiation of invoicing for clients and third-party vendors.

5. Client Management Support

   • High-Level Systems Requirements Analysis: Take inputs from meetings with clients and other stakeholders to determine application requirements based on program priorities, regulatory changes, and system needs.
   • Client Interaction Support: Support Project Managers as necessary in managing clients’ interactions, providing technical insights.
   • Client Escalation Support: Supports Project Managers in facilitating timely resolution of all customer feedback and handling of escalations if any.

Qualifications

• University degree in Computer Science, Management Information Systems, or Information Technology with specialization in Information Technology from a recognized university.
• 12 years of progressively larger experience in information technology management focused on application development/package implementation.
• At least 8 years of experience in managing a Scrum project/team through all phases of the SDLC.

Technical

• Technology Expertise: Strong technical background with hands-on experience in delivering custom applications using Java and/or .NET.
• Integration Technologies: eServices development experience using integration technologies and patterns, including but not limited to APIs, and microservices.
• Cloud Platforms Experience: Understanding of cloud platforms such as Azure/GCP/AWS and experience with cloud-based services and deployment models.
• DevOps Practices Experience:
  • Knowledge of containerization (Docker) and orchestration (Kubernetes).
  • Implementation of DevOps key practices like Continuous Integration and Continuous Delivery.
• Software Quality Assurance: Knowledge of software quality assurance best practices and methodologies.
• Project Delivery Experience: Experience delivering projects using Waterfall and Agile methodologies.