About the Role
Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us in a mission to redefine excellence in South Europe and the Middle East as a Customer Deployment and Support Engineer. This position involves leading internal projects, managing customer relationships, and providing effective technical support, all while contributing to innovative solutions in video delivery.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Main Activities
Project Delivery:
- Lead internal project kick-off meetings, Factory integration, and project delivery ensuring alignment across teams.
- Manage project deployment schedules, optimizing efficiency.
- Identify project risks and develop comprehensive mitigation plans.
- Foster and maintain strong relationships with customers.
- Regularly report project progress to management, proactively identifying and addressing issues that could impact project success.
Customer Support:
- Deliver multichannel (Phone, e-mail, and onsite) technical support to customers.
- Manage incidents from submission to resolution, ensuring timely and effective solutions.
- Conduct in-depth analysis of technical issues reported by customers.
- Elaborate and replicate issues in test platforms to facilitate efficient problem resolution.
- Manage CRM (Jira) database: incident tracking and management.
- Validate new features, patches, and hot fixes with customers.
- Contribute to the continuous improvement of the support process.
Project Deployment:
- Perform the Factory Acceptance Test.
- Verify interoperability between the company solutions and customer ecosystems.
- Deploy platforms in customer infrastructures.
- Generate comprehensive project and maintenance documentation.
- Prepare and deliver technical training sessions to key customers.
- Manage Site Acceptance Tests.
- Create and maintain technical notes for our product knowledge base.
- Contribute to the improvement of project deployment processes.
- Provide internal support to other teams, particularly in pre-sales activities.
Experience Required
- Engineering diploma in computer science or related technical fields.
- Fluent in English; fluent spoken Arabic will be an advantage.
- A first technical experience in customer support and deployment and/or R&D would be appreciated.
- Strong skills in Linux Administration.
- Good understanding of Networking (TCP/IP, VLAN, Multicast, Wireshark).
- Good technical skills in container virtualization (Docker), Kubernetes, and Cloud deployment solutions.
- Cultural knowledge on video streaming protocols and digital video.
- Strong verbal and written communication skills with an ability to navigate and communicate at all levels.
- Good problem investigation and solving skills.
- Ability to work within a multi-cultural team, with travel in different EMEA countries.
Location
Ideally based in Dubai, UAE, with regular travel across the EMEA region. We are also open to candidates based in Belgrade, Serbia; Cluj-Napoca or Bucharest, Romania, as well as other locations across Southern Europe, provided there is flexibility to travel for business. Please note that this position is not eligible for relocation support. Candidates should therefore already be based in, or have the right to work in, one of the locations considered for the role.
Equal Employment Opportunity
The company and all its subsidiaries is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
