Designated Engineer

Now is an amazing time to join as we build the future of OT and IoT cybersecurity.

We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.

As we expand our product portfolio and global presence, our Professional Services department is hiring a Designated Engineer (DE). You will serve as the primary technical point of contact for a portfolio of enterprise and industrial customers, ensuring their platforms run flawlessly and continuously evolve to meet emerging threats.

This role is ideal for professionals with a strong technical foundation and a passion for customer success. You will work closely with customers to effectively deploy the solution, proactively maintain it, continuously optimize configurations, and enable the adoption of our cybersecurity platform. To achieve these goals, you will collaborate with and have the support of senior professional services engineers, Customer Success Managers, and cross-functional teams.

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

• Own the customer relationship – Act as the primary technical liaison for assigned customers, focusing on operational support and platform optimization.
• Keep platforms healthy - Run regular health checks, tune sensor configurations, optimize alert generation, and guide upgrades.
• Accelerate Adoption - Design and implement new features, integrations, dashboards, and custom queries that unlock customer use cases.
• Document and Educate - Develop and maintain customer-specific documentation, workflows, and use cases, and deliver knowledge-transfer workshops on new releases and best practices.
• Troubleshoot and Resolve - Investigate incidents, open and manage support cases/RMAs, and drive issues to root-cause closure with Technical Support.
• Report on Value - Provide weekly activity summaries and planning updates to customers.
• Collaborate - Partner with Customer Success Managers, Product, and Engineering to steer roadmap priorities and share field feedback.

To be successful in the opportunity, you will have:

• 2+ years of experience in a technical support, system administration, or technical consulting role.
• Knowledge of:
  • Networking concepts (OSI model, TCP/IP, VLANs, network architecture)
  • Network infrastructure (firewalls, switches)
  • General cybersecurity principles and applications (Active Directory, PCAP analysis, security architecture).
• Familiarity with Windows/FreeBSD/Unix/Linux OS's, virtualization, and basic scripting or API usage.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively across multiple customer engagements.
• Professional fluency in written and spoken English.
• Exposure to OT/ICS environments and protocols.
• Experience with products or similar cybersecurity platforms.
• Technical certifications (e.g., CompTIA Security+, CompTIA Network+, CCNA, GICSP, or equivalent) are a plus.
• 2+ years in a customer-facing role for a cybersecurity vendor or a system integrator (pre-sales, professional services, TAM, CSM, etc.).
• Demonstrable experience using AI-enabled tools as part of day-to-day work activities to improve efficiency, quality, or decision-making.
• Ability to work effectively with AI-assisted tools while applying sound professional judgement and accountability for outputs.

Who we are and what we stand for:

We are the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial, and government organizations from cyber threats by providing exceptional network visibility, threat detection, and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support, and rapid deployment across continents. If you like a challenge and value integrity and customer success, we invite you to help us build the future of OT and IoT cybersecurity.

Diversity, Inclusion, and Belonging are part of our core beliefs. Diversity of thought, background, and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.

Our Global Benefits

All of our benefits are customized to the country you are based in; we want to get the best out of our team, so we provide the best benefits packages, such as:

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Need to know information

Successful candidates will be subjected to background verification checks.