The company is seeking a Desktop Engineer for a W2 contract position onsite in Bonita Springs, FL.
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Responsibilities:
- Manage the creation, testing, and deployment of software packages across enterprise environments using Tanium and other deployment platforms.
- Proactively troubleshoot failures, maintain documentation, and ensure compliance with organizational standards.
- Provide critical escalations to management for deployments impacting business operations and deliver comprehensive reports and status updates.
- Act as the primary escalation point for desktop-related IT support tickets, resolving issues independently when possible and reviewing incoming tickets for completeness.
- Maintain clear communication among support teams, engineering, and end users, documenting resolutions to enhance overall support processes.
- Use standardized templates to build software packages and develop PowerShell App Deployment Toolkit (PSADT) solutions.
- Test and validate packaged applications across operating systems and hardware configurations to ensure compatibility and successful deployment through Tanium.
- Perform quarterly updates of Endpoint Protection Platform (EPP) tools and manage enterprise-wide Java deployments to maintain system security.
- Collaborate with software vendors and internal teams to validate updates prior to deployment.
- Create and maintain detailed technical documentation for deployment processes, troubleshooting procedures, and system configurations.
Qualifications:
- 3–5 years of proven experience in desktop engineering, application packaging, or IT support roles.
- Experience with Microsoft Deployment Toolkit (MDT), SCCM/Configuration Manager, or Intune.
- Familiarity with endpoint security best practices including encryption, multi-factor authentication, and access controls.
- Hands-on experience with Tanium, Application Packaging, PSADT, PowerShell, Java, and EPP tools.
- Strong knowledge of Windows 10/11, Windows Server environments, and desktop virtualization.
- Proficiency in PowerShell scripting for automation and deployment.
- Strong troubleshooting, communication, and documentation skills.
Benefits:
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
- Flexibility to choose coverage that meets individual needs.
- Eligible for paid leave, including Paid Sick Leave and Holiday pay as applicable.
Equal Opportunity Employer: Veterans/Disabled; military-connected talent encouraged to apply.
Rate: $40.00/hour to $50.00/hour (Negotiable based on experience, education, and other factors)
Work Conditions: W2 Contract
Location: Bonita Springs, FL (On-site)
For inquiries regarding this role, please contact Erica.Goben@the company.com.
