Desktop Support Engineer

About the Job:
Giesecke+Devrient (G+D) specializes in creating trust in the digital age through integrated security technologies across Digital Security, Financial Platforms, and Currency Technology. With over 170 years of experience, G+D operates as a reliable partner in enhancing security and efficiency in cash management, collaborating with central banks and the currency industry.
As a Desktop Support Engineer, you will maintain essential IT helpdesk operations, including managing computer systems, network tools, and software. Your responsibilities will include monitoring and maintaining desk devices, managing Voice over IP systems, and overseeing IT assets.

Job Responsibilities:

• Manage endpoint devices (PCs, laptops, IP devices, etc.) at the MBCC facility in Dammam.
• Support hardware and software for employees and customers.
• Create, deploy, and maintain endpoint images.
• Maintain integration of endpoint computers with devices like weighing scales, barcode printers, and scanners.
• Apply software patches and updates to endpoint devices.
• Troubleshoot and maintain IT equipment including laptops, PCs, and printers.
• Execute preventive maintenance on endpoint devices.
• Manage file and print servers and ensure security compliance.
• Monitor network interfaces and antimalware servers.
• Manage Active Directory users and maintain user accounts and mailboxes.
• Respond to IT incidents reported by employees, updating tickets as necessary.
• Work in shifts to meet business requirements.

Qualifications:

• Saudi nationals
• Minimum of 2 years of experience in a busy administrative environment
• Strong communication skills in Arabic and English
• Ability to multitask

This role is an opportunity to join a forward-thinking team committed to shaping the future of payments and enhancing security in the digital landscape.

Location: Dammam, Eastern, Saudi Arabia
Work Conditions: Hybrid, Full-time