About the Role
This position involves providing advanced diagnostics and troubleshooting at system, application, and infrastructure levels while ensuring optimal operation within the Terminal Operations Centre. You will be responsible for performing root-cause analysis for major and recurring incidents, implementing permanent corrective solutions, and managing system configuration along with firmware and software maintenance. This role also entails maintaining technical documentation and knowledge-based information, as well as providing technical assessments to the Change Advisory Board for proposed system changes. You will work with desktops, TOC video walls, processors, displays, and associated AV equipment, prioritizing faults affecting the Terminal Operations Centre and performing AV calibration as needed.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Provide advanced diagnostics and troubleshooting at system, application, and infrastructure levels.
- Perform root-cause analysis for major and recurring incidents and implement permanent corrective solutions.
- Open, manage, and coordinate OEM back-to-back support cases while ensuring compliance with applicable ticketing and SLA timelines.
- Manage system configuration, firmware, and software maintenance, including coordination of manufacturer releases and upgrades.
- Maintain system design documents, SOPs, technical documentation, and knowledge-base information.
- Provide technical assessment and recommendations to the Change Advisory Board for proposed system changes.
- Maintain desktops, TOC video walls, processors, displays, and associated AV equipment.
- Prioritize faults affecting the Terminal Operations Centre and perform AV calibration where required.
Requirements
- Desktop support certification such as CompTIA, Microsoft, or equivalent.
- ITIL Foundation certification and Barco, Extron, or equivalent AV/video-wall training.
- Minimum 4 years of hands-on experience supporting the relevant systems in a comparable environment.
- Strong knowledge of desktop infrastructure, video-wall systems, processors, displays, firmware, and software maintenance.
- Strong diagnostic, troubleshooting, and root-cause-analysis skills.
- Experience coordinating with OEMs and managing technical escalations.
- Good documentation, knowledge-transfer, and mentoring capability.
