As a Device Management Specialist, you will be responsible for the registration and enrollment of devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot. You will create and assign device and compliance profiles, configuration policies, and application packages. In addition, you will monitor device health, update compliance reports and generate basic dashboards/reports.
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Responsibilities
- Register and enroll devices into Intune or co-management via SCCM/Autopilot.
- Create and assign device and compliance profiles, configuration policies, and application packages.
- Monitor device health and generate reports.
- Coordinate and apply patch-management cycles through SCCM CB and Intune update rings.
- Provide L1/L2 support, troubleshoot connectivity, AD-group assignments, and client-side issues.
- Log, track, and resolve tickets in ServiceNow or Remedy.
- Serve as point of contact for mobile carriers and maintain accurate asset inventory.
- Develop and update runbooks, SOPs, and knowledge-base articles for common tasks and known errors.
- Collaborate with networking, security, and application teams to troubleshoot cross-domain issues.
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field, or equivalent hands-on experience.
- 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
Technical Skills
- Hands-on experience with SCCM Current Branch and Microsoft Intune.
- Basic Windows OS administration and networking knowledge (DNS, DHCP, TCP/IP, Subnetting).
- Familiarity with Active Directory group management and device-object lifecycle.
- Experience with ServiceNow, Remedy, or similar ITSM/ticketing systems.
Certifications (Must Have)
- Microsoft 365 Certified: Endpoint Administrator Associate
- CompTIA A+
Certifications (Good to Have)
- CompTIA Network+
- Microsoft Certified: Azure Fundamentals (Exam AZ-900)
Work Conditions
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
