ADSS is a successful retail and institutional brokerage headquartered in Abu Dhabi. The firm is undergoing a multi-year transformation to become a high-growth, purpose-driven, data-led organisation that delivers market-leading personalised content, offerings, and experiences to traders. To strengthen its client-centric focus, ADSS is redesigning its structure, technology, and operations while embedding a high-performance culture shaped by ‘The ADSS Way’. The goal is for ADSS to emerge as a dynamic, innovative, and trusted market leader—reflected in the perceptions of its clients, talent, shareholders, and competitors.
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Work Conditions: On-site, Full-time
Responsibilities:
- Monitor, support, and maintain computer systems and financial trading platforms.
- Operate as part of the global support team, providing coverage across all sites and data centres.
- Develop and implement tools (bespoke and third-party) to automate key areas of software engineering and delivery.
- Primarily accountable for the support and maintenance of all trading applications, alongside the development and implementation of tools to automate key software engineering processes.
- Manage service delivery in line with ITIL standards for incident and problem management.
- Collaborate closely with in-house Development and QA teams to align technical solutions with business and front office needs.
- Administer and improve monitoring tools to ensure optimal application availability and performance.
- Troubleshoot issues across core, trading, and niche applications from end to end.
Experience:
- Proven experience supporting both Windows and Linux-based applications.
- Hands-on support experience with Windows and Linux servers across virtualised, cloud-based, and bare metal environments.
- Development and scripting skills in one or more of the following: Python (preferred), C++, C#, Java, PowerShell, Ruby.
- Manage and optimise cloud infrastructure across Azure and AWS, ensuring high availability and scalability.
- Minimum of six years’ experience in user support and systems management within multicultural and multinational environments.
- Previous exposure to low-latency, high-frequency infrastructure environments is a strong advantage.
- Familiarity with PostgreSQL and various database technologies.
- Prior experience supporting Forex and Equity trading platforms is an added advantage.
- Possession of IT certifications such as ITIL Foundation, MCSE, CCNA, CCNP, and Systems & Security accreditations is highly desirable.
Skills:
- In-depth understanding of the FIX protocol and its use in FX trading environments.
- Extensive experience supporting client-facing SLAs and operating within tiered support frameworks, preferably under ITIL standards.
- Proven experience with both Azure and AWS platforms, including deployment, monitoring, and automation.
- Solid grasp of TCP/IP, SSL, and financial network technologies.
- Competent in systems tools and protocols including SNMP, ManageEngine, Nagios, and Zabbix.
Language Requirements: No specific language requirements mentioned.
