About the Job:
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ADSS is a successful retail and institutional brokerage headquartered in Abu Dhabi. The firm is undergoing a multi-year transformation to become a high-growth, purpose-driven, data-led organization that delivers market-leading personalized content, offerings, and experiences to traders. In order to strengthen its client-centric focus, ADSS is redesigning its structure, technology, and operations, embedding a high-performance culture shaped by ‘The ADSS Way’. The goal is for ADSS to emerge as a dynamic, innovative, and trusted market leader—reflected in the perceptions of its clients, talent, shareholders, and competitors.
Work Condition: On-site, Full-time
Responsibilities:
- Monitor, support, and maintain computer systems and financial trading platforms.
- Operate as part of the global support team, providing coverage across all sites and data centers.
- Develop and implement tools (bespoke and third-party) to automate key areas of software engineering and delivery.
- Primarily accountable for the support and maintenance of all trading applications, alongside the development and implementation of automation tools for software engineering processes, including monitoring, CI, testing, environment deployments, and releases.
- Manage service delivery in line with ITIL standards for incident and problem management, escalating where appropriate.
- Collaborate closely with in-house Development and QA teams.
- Coordinate and implement changes, patches, updates, and releases across applications.
- Administer and improve monitoring tools for optimal application availability and performance.
- Develop and deploy automated scripts to standardize routine operational checks and tasks.
- Provide both onsite and remote user support as required.
- Troubleshoot issues across core, trading, and niche applications from end to end.
- Participate in out-of-hours and on-call support as needed.
Experience:
- Proven experience supporting both Windows and Linux-based applications.
- Hands-on support experience with Windows and Linux servers across virtualized, cloud-based, and bare metal environments (advantageous).
- Development and scripting skills in one or more of the following: Python (preferred), C++, C#, Java, PowerShell, Ruby.
- Manage and optimize cloud infrastructure across Azure and AWS.
- Minimum of six years’ experience in user support and systems management within multicultural and multinational environments.
- Previous exposure to low-latency, high-frequency infrastructure environments is a strong advantage.
- Experience with PostgreSQL and heterogeneous database technologies is desirable.
- Knowledge and experience with cloud technologies are preferred.
- Prior experience supporting Forex and Equity trading platforms is an added advantage.
- Possession of IT certifications such as ITIL Foundation, MCSE, CCNA, CCNP, and Systems & Security accreditations is highly desirable.
Skills:
- In-depth understanding of the FIX protocol and its use in FX trading environments.
- Extensive experience supporting client-facing SLAs and operating within tiered support frameworks, preferably under ITIL standards.
- Proven experience with Azure and AWS platforms, including deployment, monitoring, and automation.
- Solid grasp of TCP/IP, SSL, and financial network technologies.
- Familiarity with MySQL, PostgreSQL, DB2, and MS SQL database technologies.
- Competent in systems tools and protocols including SNMP, ManageEngine, Nagios, and Zabbix.
Language Requirements: None specified.
