About the Job:
The company is a successful retail and institutional brokerage headquartered in Abu Dhabi. The firm is undergoing a multi-year transformation to become a high-growth, purpose-driven, data-led organization that delivers market-leading personalized content, offerings, and experiences to traders. To strengthen its client-centric focus, the company is redesigning its structure, technology, and operations while embedding a high-performance culture shaped by ‘The company Way’. The goal is for the company to emerge as a dynamic, innovative, and trusted market leader—reflected in the perceptions of its clients, talent, shareholders, and competitors.
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Key Responsibilities:
- Monitor, support, and maintain computer systems and financial trading platforms.
- Operate as part of the global support team, providing coverage across all sites and data centers.
- Develop and implement tools (bespoke and third-party) to automate key areas of software engineering and delivery.
- Primarily accountable for the support and maintenance of all trading applications, along with the development and implementation of tools to automate key software engineering processes.
- Manage service delivery in line with ITIL standards for incident and problem management.
- Support, monitor, enhance, and operate both retail and institutional financial trading platforms, as well as other in-house applications.
- Collaborate closely with in-house Development and QA teams to align technical solutions with business and front office needs.
- Troubleshoot issues across core, trading, and niche applications from end to end.
- Participate in out-of-hours and on-call support as needed.
Qualifications:
- BSc in IT, Computer Science, or Engineering discipline.
- Proven experience supporting both Windows and Linux-based applications.
- Hands-on experience with Windows and Linux servers across virtualized, cloud-based, and bare metal environments.
- Development and scripting skills in one or more of the following: Python (preferred), C++, C#, Java, PowerShell, Ruby.
- Familiarity with DevOps tools such as Grafana, Kibana, Puppet, Docker, Bamboo, Terraform, Kubernetes, and GitLab.
- Minimum of six years’ experience in user support and systems management within multicultural and multinational environments.
- Prior experience supporting Forex and Equity trading platforms is an added advantage.
Language Requirements:
- Proficiency in English is required; additional languages are a plus.
Personal Competencies:
- Excellent troubleshooting and diagnostic skills.
- Strong analytical and problem-solving mindset.
- Customer-focused with excellent service orientation.
- Flexible and willing to work evenings and weekends where required.
- Outstanding verbal and written communication abilities.
Preference:
Candidates with direct experience within the trading/forex industry will be given preference.
