About the role
We are recruiting a Digital Business Partner for Hamad International Airport in Doha, Qatar. The Digital Business Partner acts as the key business relationship interface between the airport’s IT department and the assigned business unit, focusing on Airport Security and Safety systems. This role strategically aligns technology initiatives with business goals, fosters strong partnership-based relationships, maximizes business value from IT investments through collaboration, and shapes demand for solutions and business services.
- The Digital Business Partner is responsible for translating business demand, opportunities, constraints, and risks through structured requirements gathering and prioritization processes to achieve effective governance, portfolio planning, and informed investment decisions.
- Accountable for maintaining a strong understanding of the assigned business domain through continuous engagement with business processes, services, challenges, and opportunities, to provide relevant, value-adding digital advice and recommendations.
- Identify and promote innovation, digital transformation, and data-led improvement opportunities through business insight and cross-functional collaboration to enhance service quality, operational efficiency, resilience, and customer experience.
- Collaborate to ensure the development and maintenance of technology and capability plans, strategy and roadmaps, and improvement priorities through business and IT collaboration to align digital initiatives with operational and strategic objectives.
- Support and actively engage in building the business requirements specific to AI product development within the assigned business domain.
- Aid in resolving conflicting requirements, priorities, and stakeholder expectations through effective communication, escalation, and negotiation to achieve balanced decisions and sustained alignment across business and IT teams.
- Ensure regular service reviews, stakeholder discussions, and feedback sessions through structured engagement forums to enhance service performance, stakeholder satisfaction, and the closure of agreed actions.
- Contribute to demand planning, annual planning cycles, budget input, and supplier interface activities through portfolio analysis and stakeholder engagement to achieve effective prioritization and delivery of agreed business needs.
- Responsible for identifying and tracking continual service improvement actions and business value outcomes through performance reviews and benefit monitoring to enhance services, processes, and business outcomes.
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Qualifications
- Bachelor’s Degree or Equivalent with a Minimum of 6 years of job-related experience.
- Airport Experience is mandatory.
- Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery, or a related digital/technology environment.
- Professional and excellent command of the English language is mandatory.
- Experience in supporting projects, service enhancements, change initiatives, or digital transformation activities within a structured delivery and governance framework.
- Good understanding of change management, process improvement, and the use of digital tools and data to enhance service effectiveness and business outcomes.
- Working knowledge of IT service management principles, service lifecycle processes, and performance measurement concepts, preferably aligned to recognized good practice frameworks.
General Information
- Ref # 260000EW
- Location: Qatar-Doha
- Job family: Corporate & Commercial
- Closing Date: 2026-11-05
