About the role
We are recruiting a Digital Business Partner for Hamad International Airport, Doha, Qatar. The Digital Business Partner acts as the key business relationship interface between the airport’s IT department and the assigned business unit, Airport Security and Safety system. The role is designed to strategically align technology initiatives with business goals, foster strong partnership-based relationships, and maximize business value from IT investments through collaboration while shaping demand for solutions and business services.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Translate business demand, opportunities, constraints, and risks through structured requirements gathering and prioritization processes to achieve effective governance, portfolio planning, and informed investment decisions.
- Maintain a strong understanding of the assigned business domain through continuous engagement with business processes, services, challenges, and opportunities to provide relevant, value-adding digital advice and recommendations.
- Identify and promote innovation, digital transformation, and data-led improvement opportunities through business insight and cross-functional collaboration to enhance service quality, operational efficiency, resilience, and customer experience.
- Collaborate to develop and maintain technology and capability plans, strategy, roadmaps, and improvement priorities through business and IT collaboration, ensuring alignment between digital initiatives and operational and strategic objectives.
- Support and actively engage in building business requirements specific to AI product development within the assigned business domain.
- Assist in resolving conflicting requirements, priorities, and stakeholder expectations through effective communication, escalation, and negotiation to achieve balanced decisions and sustained alignment across business and IT teams.
- Ensure regular service reviews, stakeholder discussions, and feedback sessions through structured engagement forums to improve service performance, stakeholder satisfaction, and closure of agreed actions.
- Contribute to demand planning, annual planning cycles, budget input, and supplier interface activities through portfolio analysis and stakeholder engagement to prioritize and deliver agreed business needs effectively.
- Identify and track continual service improvement actions and business value outcomes through performance reviews and benefit monitoring to improve services, processes, and business outcomes.
Qualifications
- Bachelor’s Degree or Equivalent with a minimum of 6 years of job-related experience
- Airport experience is mandatory
- Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery, or a related digital/technology environment
- Professional and excellent command of the English language is mandatory
- Experience in supporting projects, service enhancements, change initiatives, or digital transformation activities within a structured delivery and governance framework
- Good understanding of change management, process improvement, and the use of digital tools and data to enhance service effectiveness and business outcomes
- Working knowledge of IT service management principles, service lifecycle processes, and performance measurement concepts, preferably aligned to recognized good practice frameworks.
