Digital Customer Engagement Manager.Injaz-RBG-Payments & Remittances- Central.Retail Banking Group

About the Role
The Digital Customer Engagement Manager plays a pivotal role in establishing the Funds Transfer journey as the preferred platform for customer engagement. This position is focused on enabling customers to initiate both domestic and cross-border payments. The role encompasses a broad specialism concerning the relevant product, channel, or market, and is situated within a remittance squad in the Digital Studio.

Responsibilities

• Collaborate with experts across various functions to achieve the squad's mission.
• Drive marketing initiatives that promote the Funds Transfer platform effectively.
• Manage product development and optimize it for customer engagement.
• Analyze and enhance channel and process efficiency to improve customer interactions.

Requirements

• Proven expertise in marketing, product management, and optimizing customer engagement channels and processes.
• Strong understanding of domestic and cross-border payment systems.
• Ability to work collaboratively within a team-oriented environment.
• Excellent communication and analytical skills to drive product success.

Benefits

• Opportunity to work within a dynamic and innovative digital team.
• Access to comprehensive training and development programs.
• Competitive compensation and benefits package.

Contract Details

• Full-time position within a digital-focused team.
• Potential for remote work opportunities, depending on the project needs.

Travel Requirements

• Minimal travel is expected; specific trips may be required for key meetings or stakeholder engagements.