Digital Experience Manager

Location: On-site (New York, Dubai, Paris or Toronto)
Start Date: ASAP
Languages: English
Industry/Type: Luxury Hospitality / Digital Experience

About the Opportunity
Our client is a global leader in luxury hospitality, with a portfolio of premium and luxury hotel brands and a growing direct-to-guest e-commerce and digital experience business. Guests discover, book and stay connected with the brands through owned websites and apps, a loyalty programme, and third-party travel channels. They are hiring on-site luxury e-commerce and digital teams in New York, Dubai, Paris and Toronto.

We are looking for a Digital Experience Manager to improve the end-to-end digital guest journey on the company's premium brand platforms. This role balances strict luxury brand standards with data-led work to raise conversion, improve retention and remove friction in web and mobile booking.

We are hiring at two levels on the same remit. As a Manager, you will set digital-experience priorities, lead CRO and brand-governance work, and may supervise Digital Specialists or agency partners on day-to-day content operations. As a Specialist, you will be a hands-on individual contributor, executing experience improvements, analytics and operational content support. The level will be confirmed during hiring, based on your experience.

You will work on-site in one of the locations above, as a bridge between global brand managers, regional hotels and digital engineering teams.

What You'll Do

• Map and launch user-experience improvements on web and mobile, with a clear focus on conversion-rate optimisation (CRO).
• Measure digital performance and guest friction using tools such as ContentSquare, GA4 and Tableau, and turn findings into concrete experience changes.
• Act as a bridge between global brand managers, regional hotels and digital engineering, so experience work is commercially useful and operationally realistic.
• Maintain pixel-perfect compliance with premium brand guidelines across web assets and content properties.
• Depending on level: supervise internal Digital Specialists or external agency vendors delivering day-one operational content support, or execute that operational work yourself as a Specialist.
• Prioritise a backlog of experience fixes and tests that reduce booking friction and support retention.

What We're Looking For

• At least 5–7 years' experience managing or delivering e-commerce, digital product experiences or digital marketing, ideally in luxury travel, aviation or high-end consumer brands. (Manager-level candidates will typically have led programmes or people; Specialist-level candidates will be strong individual contributors with the same domain depth.)
• Hands-on experience with enterprise CMS tools, such as Adobe Experience Manager, and with analytics suites (ContentSquare, GA4 and/or Tableau).
• A numerical, test-and-learn mindset, with comfort operating in Agile ways of working.
• A genuine appreciation for luxury aesthetic standards and the discipline to protect brand quality in digital execution.
• Clear spoken and written English, and the confidence to work with brand, hotel and engineering stakeholders. French or Arabic is an advantage depending on location.
• Experience in luxury hospitality, premium travel or high-end retail e-commerce is a strong plus.

Why This Role Matters for You

• Shape the booking experience: You will work on the journey that takes a guest from interest to a completed booking on flagship luxury brand platforms.
• Brand standards, backed by data: Combine pixel-perfect luxury guidelines with CRO, analytics and structured testing.
• A bridge across the organisation: Work with global brand teams, regional hotels and engineering, not in a silo.
• Manager or Specialist path: Join at the level that matches your experience, with a clear remit in either case.
• On-site in a major market: Based in New York, Dubai, Paris or Toronto, close to the brands and markets you will support.