The Digital Innovation Manager is responsible for identifying, developing, and delivering innovative digital solutions that support the company’s digital transformation agenda. The role drives high-impact initiatives by leveraging emerging technologies and strategic partnerships to enhance customer experience, operational efficiency, and business agility. It acts as a key link between business units, technology teams, and external partners to ensure innovations are scalable, secure, and value-driven.
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Key Accountabilities
Digital Innovation Strategy & Execution
- Develop and execute digital innovation initiatives aligned with corporate transformation objectives and business priorities.
- Identify and assess emerging technologies such as AI, IoT, blockchain, and cloud platforms for potential business application.
- Ensure innovation initiatives are aligned with customer experience goals, operational needs, and investment frameworks.
Digital Solution Development & Delivery
- Lead the end-to-end delivery of digital innovation initiatives from concept through pilot and implementation.
- Collaborate with IT, digital, and business teams to design solutions that are technically robust and operationally feasible.
- Ensure delivered solutions improve customer experience, process efficiency, and business performance.
Stakeholder & Partner Engagement
- Work closely with internal stakeholders to identify innovation opportunities and align on execution priorities.
- Manage relationships with external partners, startups, and technology vendors to co-develop digital solutions.
- Ensure effective collaboration and integration of partner-led initiatives within business operations.
Operational Excellence & Performance Management
- Define and monitor KPIs for digital innovation initiatives, including ROI, time-to-market, and adoption rates.
- Track innovation project performance and ensure delivery against approved plans and milestones.
- Identify risks and issues early and coordinate mitigation actions with relevant stakeholders.
Innovation Culture & Change Enablement
- Promote a culture of experimentation, agility, and customer-centric innovation across the organization.
- Facilitate ideation workshops, innovation labs, and cross-functional sessions to generate new ideas.
- Support change management activities to ensure successful adoption of new digital solutions.
Governance, Compliance & Alignment
- Ensure all digital innovation initiatives comply with corporate policies, procurement processes, and risk frameworks.
- Maintain alignment with enterprise architecture, data governance, and cybersecurity standards.
Qualifications, Experience, Knowledge & Skills
Minimum Qualification
- Bachelor’s degree in Engineering / STEM, business, Technology, Innovation, or a related discipline.
- Master’s degree or professional certification in Digital Transformation or Innovation is preferred.
Minimum Experience & Knowledge & Skills
- 8 years of experience in digital innovation, product management, transformation, or related roles.
- Proven experience delivering digital or technology-enabled initiatives within enterprise environments.
- Strong understanding of emerging digital technologies and their business applications.
- Excellent project management, analytical, and problem-solving skills.
- Strong stakeholder engagement and partnership management capabilities.
