ABOUT THE ROLE
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This role is focused on the management, maintenance, security, and continuous enhancement of corporate websites, digital platforms, and social media channels. The successful candidate will ensure the reliability, efficiency, and effectiveness of digital services while facilitating digital transformation, automation, and technological advancements. Responsibilities also include managing technical vendors, digital projects, system subscriptions, and performance reports to ensure operational continuity in line with organizational standards. The role encompasses providing administrative and technical support for events, stakeholder coordination, CRM management, and maintaining digital documentation and multimedia libraries to meet organizational objectives.
KEY ACCOUNTABILITIES
Website & Digital Platform Management
- Management, maintenance, performance, and continuous improvement of corporate websites and digital platforms.
- Oversee website enhancements, CMS operations and updates, SEO, technical upgrades, and integrations.
- Ensure websites and apps meet security, accessibility, usability, and performance standards.
- Manage website development and maintenance activities through internal teams or external vendors.
Domain, Hosting, Servers & Infrastructure Oversight
- Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services.
- Coordinate servers' administration, website deployments, backups, disaster recovery, and infrastructure improvements.
- Monitor digital platform availability, performance, and security.
- Maintain compliance with organizational standards.
Social Media & Digital Channels Management
- Oversee the technical administration and security of corporate social media accounts.
- Manage user access, platform configurations, integrations, and account governance.
- Coordinate publishing processes with the concerned teams.
- Monitor digital channel performance and reporting.
Digital Transformation & Technology Improvement
- Identify opportunities to modernize and enhance existing digital platforms.
- Evaluate opportunities for AI-powered tools, automation, chatbots, and system integrations.
- Recommend technologies that improve operational efficiency and user experience.
- Oversee digital enhancement initiatives from planning through implementation.
Vendor & Project Management
- Manage external website development agencies, hosting providers, and technical vendors.
- Define technical requirements, project scope, deliverables, and timelines.
- Oversee project execution, quality assurance, testing, and deployment.
- Monitor vendor performance and service-level agreements.
Digital Governance, Analytics & Reporting
- Establish standards for website administration, security, access control, and operational documentation.
- Oversee website analytics, technical SEO, and digital performance reporting.
- Monitor and track renewal timelines for all relevant system subscriptions, website hosting services, renewals, licenses, service contracts, and digital tools, ensuring uninterrupted access and compliance with agreements.
- Provide management with recommendations and progress reports.
Administrative and Technical Support
- Provide logistical support for organizing events and meetings.
- Facilitate effective communication and follow-up with internal departments and external stakeholders to ensure timely delivery of tasks and alignment of objectives.
- Maintain and update a centralized database and CRM.
- Maintain and organize multimedia libraries for all events and initiatives, including documentation, photos, videos, and other digital materials.
Others
- Provide support to the team and perform other administrative and technical tasks as assigned.
ACADEMIC AND PROFESSIONAL QUALIFICATIONS
- At least 5 years of experience in Digital Marketing and Communications role is a must.
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field is required.
- Professional certification in Marketing, Communications, IT, Computer Science, AI, or any related professional certification(s) is a plus.
- Capability to communicate in two of the working languages of the Bank (Arabic, English, French), with English being a must.
SKILLS & NECESSARY KNOWLEDGE
Core Behavioural
- Innovation and Initiatives
- Change Management
- Developing People Capability
- Partnership Management
- Strategic Thinking
- Self-Effectiveness
Technical Competencies
- Websites and Digital Platforms Management
- Digital Communications, SEO and Social Media Administration
- Vendor and Digital Project Management
- Digital Analytics and CRM
- Multimedia Libraries and Digital Documentation
- Domain, Hosting, Server Administration
