Digital Operations Support - Freelance Role

About the Role
As a Digital Operations contingent worker, you will provide hands-on support during a period of increased delivery workload. Your primary responsibility will be to assist with the planning, setup, configuration, testing, and day-to-day delivery of digital platforms used across our events. Your efforts will help ensure that the experiences of attendees, exhibitors, speakers, and organisers are set up accurately and delivered smoothly. This is a 6-month assignment with the potential to extend, focused on execution and delivery support. You will collaborate closely with internal show teams and external suppliers, coordinate inputs and timelines, complete platform configuration and quality checks, support users as needed, and help the Digital Operations team manage multiple events and platform workstreams during a busy delivery period.

Key Responsibilities

• Platform Setup & Coordination:

  • Support the end-to-end setup, configuration, and delivery of digital event platforms, including attendee-facing applications, content and session-management tools, exhibitor solutions, and other supporting event technologies.
  • Coordinate with internal teams to collect and validate the information, content, data, and requirements needed to configure platforms accurately and on time.

• Stakeholder Engagement:

  • Act as the day-to-day delivery contact for show teams, providing progress updates, following up on outstanding inputs, and helping resolve routine platform or configuration issues.
  • Coordinate with relevant business teams and technology suppliers to ensure platform setup and deliverables remain aligned with event requirements and agreed timelines.

• Training & Support:

  • Support internal users, speakers, exhibitors, and other stakeholders in understanding and navigating relevant digital platforms.
  • Assist with onboarding, user guidance, platform instructions, and basic troubleshooting to facilitate smooth adoption and usage.

• Quality Assurance & Compliance:

  • Conduct functional checks and user-journey testing to ensure platform configuration, content, data, permissions, and key features are working as expected before launch.
  • Assist with issue tracking, follow-up, and readiness checks in line with delivery standards and event timelines.

• Performance Tracking & Reporting:

  • Support the collection of basic usage, delivery, and platform performance information.
  • Document recurring issues, lessons learned, and opportunities for improvement to enhance future event delivery.

Qualifications

• Preferred Bachelor’s degree in Business, Operations, IT, or a related field, or relevant work experience in the domain.

Experience

• Proven experience in digital operations, event technology, digital platforms, project coordination, or a similar delivery-focused role.
• Hands-on experience in the rollout and ongoing operational support of SaaS platforms, including setup, configuration, testing, user onboarding, issue coordination, and day-to-day platform support.
• Practical experience or working knowledge across digital platforms such as event applications, content/session management platforms, exhibitor or attendee platforms, registration-related tools, or similar event technologies.
• Basic understanding of websites, CMS platforms, data flows, and system integrations is beneficial.
• Strong coordination skills with the ability to manage multiple tasks, deadlines, and stakeholder inputs while maintaining attention to detail.
• Comfortable working in a fast-paced delivery environment and adapting quickly to changing event priorities.
• Good communication and interpersonal skills, effective in collaborating with cross-functional teams.
• Familiarity with project management tools and event technology platforms is a plus.
• Experience in the events and/or media industry is also a plus.

Additional Information

• Please note that this is a temporary 6-month role, with an ideal start date at the end of October.
• We celebrate diversity and welcome applicants from all backgrounds and circumstances, basing hiring decisions on relevant qualifications and merit. We provide a disability-friendly environment and are committed to supporting candidates who require assistance during the interview or selection process.