About the Role
As a Digital Operations contingent worker, you will provide hands-on support during a period of increased delivery workload. Your responsibilities will encompass assisting with the planning, setup, configuration, testing, and day-to-day delivery of digital platforms used across our events. Your goal will be to ensure accurate and smooth experiences for attendees, exhibitors, speakers, and organisers. This is a 6-month assignment, with potential for extension, focused on execution and delivery support. You will collaborate closely with internal show teams and external suppliers, coordinating inputs and timelines while managing platform configuration and quality checks.
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Responsibilities
- Platform Setup & Coordination:
- Support the end-to-end setup, configuration, and delivery of digital event platforms, including attendee-facing applications, content and session-management tools, exhibitor solutions, and other supporting event technologies.
- Coordinate with internal teams to collect and validate the information, content, data, and requirements needed for accurate and timely platform configuration.
- Stakeholder Engagement:
- Serve as a day-to-day delivery contact for show teams, providing progress updates, following up on outstanding inputs, and helping resolve routine platform or configuration issues.
- Work with relevant business teams and technology suppliers to ensure platform setup and deliverables align with event requirements and timelines.
- Training & Support:
- Assist internal users, speakers, exhibitors, and stakeholders in navigating relevant digital platforms.
- Provide onboarding, user guidance, platform instructions, and basic troubleshooting to support smooth adoption and usage.
- Quality Assurance & Compliance:
- Conduct functional checks and user-journey testing to ensure platform configuration, content, data, permissions, and key features are operational before launch.
- Support issue tracking, follow-up, and readiness checks in line with delivery standards and event timelines.
- Performance Tracking & Reporting:
- Collect basic usage, delivery, and platform performance information as needed.
- Record recurring issues, lessons learned, and improvement opportunities to enhance delivery across future events.
Qualifications
- Preferred Bachelor’s degree in Business, Operations, IT, or a related field, or relevant work experience in a similar domain.
Experience
- Proven experience in digital operations, event technology, digital platforms, project coordination, or a related delivery-focused role.
- Hands-on experience with the rollout and ongoing operational support of SaaS platforms, including setup, configuration, testing, user onboarding, issue coordination, and daily platform support.
- Practical experience or working knowledge across digital platforms such as:
- Event applications
- Content/session management platforms
- Exhibitor or attendee platforms
- Registration-related tools
- Basic understanding of websites, CMS platforms, data flows, and system integrations is beneficial.
- Strong coordination skills with the ability to manage multiple tasks, deadlines, and stakeholder inputs while maintaining attention to detail.
- Comfortable in a fast-paced environment with the ability to adapt to changing event priorities.
- Good communication and interpersonal skills, capable of working effectively with cross-functional teams.
- Familiarity with project management tools and event technology platforms is a plus.
- Experience in the events and/or media industry is advantageous.
Additional Information
This is a temporary, 6-month role, with an ideal start date at the end of October. We celebrate diversity and welcome applicants from all backgrounds and circumstances, basing hiring decisions on relevant qualifications and merit. We take pride in providing a disability-friendly environment. If you require any assistance or adjustments to participate in the interview or selection processes, please let us know.
