Digital PRO

As a Digital PRO at the company, you will play a crucial role in promoting digital literacy among customers and staff through effective training and support. Your responsibilities will include:

• Educating customers on the bank’s digital products and services to enhance adoption.
• Providing assistance with digital banking and mobile app usage to improve customer experience.
• Driving digital adoption by guiding customers through tablet-assisted onboarding.
• Collaborating with various departments to identify opportunities for operational efficiency using digital tools.
• Coordinating digital initiatives with other departments in collaboration with the Branch Manager.
• Staying updated on digital trends and technologies to effectively leverage innovations.
• Offering expert guidance and resolving customer queries while maintaining the bank’s service standards and code of conduct.
• Ensuring compliance with Business Continuity Management protocols.
• Fostering relationships across departments to support business objectives.
• Cross-selling bank products in alignment with the Customer Protection Framework.
• Ensuring customers receive clear product information through digital channels.
• Bridging the gap between digital and in-branch experiences for customers.
• Educating customers on digital security best practices to identify threats such as phishing and vishing.
• Gathering and sharing customer feedback on digital experiences to drive service improvements.
• Encouraging customers to leave Google reviews reflecting their service experiences.

What You Should Have:

• Behavioural Competencies: Fostering teamwork, Building collaborative relationships, Conceptual thinking.
• Functional Competencies: Attention to detail, Effective communication, Technical proficiency, Initiative.

Location: United Arab Emirates
Work Conditions: On-site, Full-time

Language Requirements: Not specified.