About the Role
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In this exciting role, you will be responsible for helping develop, deliver, support, and manage key digital product(s) built on the Salesforce platform. You will work closely with all departments and service delivery units to assist in business requirements and collaborate with the product team to help deliver and support.
You will be responsible for coordinating the transition and implementation of various modules of the Salesforce cargo system and support in the implementation and delivery as per the scope and agreed compliance.
Responsibilities
- Support the Line Manager for roadmap planning and phased implementation of the various digital products in Cargo.
- Collect, analyze and identify gaps from user feedback by liaising with relevant departments such as sales, operations, network planning, and RM to fill these gaps through process improvement techniques for Customer Experience programs.
- Conduct business requirements workshops to help document current processes, user stories, as well as define new required enhancements for the various digital products.
- Assist in identifying how Salesforce capabilities can be utilized to help solve the business challenges.
- Help the product team for all phases of delivery – requirements, design, configure, go live, adoption, and support.
- Develop solutions in Salesforce through configuration where necessary.
- Document User Acceptance Testing scenarios and assist in test case execution to help ensure quality releases into production.
- Actively engage in helping post go-live support and execute change management strategies for the developed solution.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Be part of an extraordinary story
Your skills, imagination, and ambition are valuable. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.
About You
- Bachelor’s Degree or Equivalent with Minimum 3 years of job-related experience.
- Essential: Fluent in English language, both written and spoken, with well-developed interpersonal skills.
- Excellent knowledge of MS Word, MS Excel, and PowerPoint.
- Understanding of enterprise digital products and the resulting impacts on system and procedural requirements regarding Customer Experience.
- Knowledge of the Salesforce platform and its capabilities – prior development experience on Salesforce is desirable.
- Proven skills for business analysis and testing in a digital environment.
- Experience in overall Project Management engagements, especially in relation to system transition along with testing and implementation, application support.
- Possesses solid skills in creating reports, presentations, and training that communicate and track the progress of Customer Experience projects to Management.
Benefits
Join a dynamic and pioneering team in the air cargo industry which leads digital transformation at a global scale, as you contribute to diverse projects and growth opportunities. Be part of a passionate community committed to excellence with the chance to make a significant impact in a rapidly evolving sector.
