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About the Role
In this exciting role, you will be responsible for helping to develop, deliver, support, and manage key digital products built on the Salesforce platform. You will work closely with all departments and service delivery units to assist in business requirements and collaborate with the product team to help deliver and support.
You will be responsible for coordinating the transition and implementation of various modules of the Salesforce cargo system and support in the implementation and delivery as per the scope and agreed compliance.
Your Responsibilities
As part of your role, your responsibilities will include, but are not limited to, the following:
- Supporting the Line Manager for roadmap planning and phased implementation of the various digital products in Cargo.
- Collecting, analyzing, and identifying gaps from user feedback by liaising with relevant departments such as sales, operations, network planning, and RM to fill these gaps through process improvement techniques for Customer Experience programs.
- Conducting business requirements workshops to help document current processes, user stories, as well as define new required enhancements for the various digital products.
- Assisting in identifying how Salesforce capabilities can be utilized to help solve business challenges.
- Responsible for helping the product team through all phases of delivery – requirements, design, configuration, go-live, adoption, and support.
- Developing solutions in Salesforce through configuration where necessary.
- Documenting User Acceptance Testing scenarios and assisting in test case execution to help ensure quality releases into production.
- Actively engaging in post-go-live support and executing change management strategies for the developed solution.
- Performing other departmental duties related to your position as directed by the Head of the Department.
About You
- Bachelor’s Degree or Equivalent with a Minimum of 3 years of job-related experience.
- Essential: Fluent in English language, both written and spoken, with well-developed interpersonal skills.
- Excellent knowledge of MS Word, MS Excel, and PowerPoint.
- Understanding of enterprise digital products and the impacts on system and procedural requirements regarding Customer Experience.
- Knowledge of the Salesforce platform and its capabilities – prior development experience on Salesforce is desirable.
- Proven skills in business analysis and testing in a digital environment.
- Experience in overall Project Management engagements, especially in relation to system transition, testing, implementation, and application support.
- Solid skills in creating reports, presentations, and training to communicate and track the progress of Customer Experience projects to Management.
Be Part of an Extraordinary Story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the most rewarding challenges that will build your skills and experience. You have the chance to be part of our future and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what has never been done before. Together, everything is possible.
