Digital Product Expert has end-to-end responsibility for the development of new features on the company's Mobile and Online Banking platforms; including management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments with a view to achieving an optimum customer experience. The Customer Journey expert works in a squad within the company's Digital Studio. This role requires expertise in Digital Product Development, product management, marketing, channel, and process optimization.
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Responsibilities
- Applies profound product/service knowledge to develop and maintain an attractive and compliant value proposition and delivery excellence for customers.
- Develops, manages, harmonizes, and phases out the releases of customer features.
- Proposes and implements structural improvements to work processes, following improvement needs flagged up from within the touch point.
- Uses technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).
- Keeps track of and analyses market and competition developments.
- Initiates customer research and designs strategy in the areas of products, channels, promotion, pricing, and process quality.
- Translates strategy into practical policy while formulating product, process, and channel policies.
- Directs implementation of strategy, tracks squad progress, and adjusts wherever necessary in the role of product owner.
- Prioritizes the backlog regarding strategy, customer interests, and feasibility in consultation with the Digital Studio lead.
- Monitors planning and timelines to complete backlog items during squad sprints.
- Designs, maps, and improves the performance of Customer Journeys.
Required Skills
- Minimum of 7 years experience working in digital/agile environments and translating user requirements into software engineering.
- Minimum of 5 years of banking experience or demonstration of high level understanding of Mobile and Backend API development.
- Strong knowledge of software development lifecycle and experience in Agile methodologies.
- Strong negotiation and leadership skills, with excellent communication and presentation skills.
- Must be a strong collaborator, team player, and individual contributor with strong analytical and quantitative skills.
Qualifications
- Background in Product, engineering, technology, or UX preferred.
- Demonstrated ability to think both strategically and tactically while bringing a high-energy and passionate outlook to the job.
- Able to build a sense of trust and rapport that creates a comfortable and effective workplace.
