We are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone and Deal Modeling & Structuring function of our Digital Sales department in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless deal-related interactions, contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience.
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Key Responsibilities
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Deal Modeling and Structuring
- Understanding and having expertise in internal the company Deal Modeling frameworks especially those for small to medium-sized clients
- Partner with key stakeholders involved in the end to end deal approval process
- Facilitate training and enablement sessions on deal frameworks and any updates to the process
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Contract Processes & Compliance
- Partner with Legal, Finance, Deals, and Sales to streamline contract workflows and maintain audit-ready documentation
- Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays
- Track and manage waiver requests and incentive exceptions in coordination with compliance teams
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Interdepartmental Coordination
- Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals, and Product teams
- Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness
- Support escalation management and ensure timely resolution of internal blockers
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Data Collection & Reporting
- Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools)
- Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting
- Support the development of dashboards and insights for leadership reviews
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Client Services & Customer Issue Resolution
- Act as the primary point of contact for Client Success and Implementation on operational matters
- Triage and resolve customer service issues in partnership with account executives and support teams
- Monitor SLA adherence and escalate breaches as needed
Work Conditions
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications
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Basic Qualifications:
- 2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience
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Preferred Qualifications:
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
- 5+ years of experience in Sales Operations, Deal Modeling and Structuring, Business Operations, or a related field
- Strong understanding of digital sales processes, CRM systems (e.g., MS Dynamics), and contract workflows
- Proven ability to manage cross-functional projects and drive accountability
- Strong Analytics skill set
- Excellent communication and problem-solving skills
- Experience working with Client Success or customer-facing teams is a plus
- Expert at MS Excel, with the ability to conduct data analysis, deal modeling, and structuring with large sets of data and provide meaningful insights
- Familiarity with tools like Tableau or Power BI
- Knowledge of compliance frameworks and risk mitigation practices
- Ability to thrive in a fast-paced, matrixed environment.
