At the company Engineering, the world leader in engineering and R&D services, we unleash the innovative spirit of our people to help the world’s most innovative companies develop cutting-edge products and services. With a global team of engineers, scientists, and architects, we enable faster, smarter, and more sustainable digital transformation at scale.
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As a Digital Transformation Engineer, you will act as a Change Agent within the Network Operations Center (NOC). You will be responsible for driving the transformation of processes, tools, and ways of working—shifting operations from traditional, manual approaches to a highly efficient, digital-first environment.
Key Responsibilities:
- Conduct regular audits of NOC workflows to identify bottlenecks, inefficiencies, and sources of operational waste.
- Assess existing systems and tools, and propose enhancements or new technologies to improve response times and service quality.
- Lead modernization initiatives, including migration from manual, paper-based, or spreadsheet-driven processes to integrated, real-time digital solutions.
- Improve data flow and operational alignment between the NOC and cross-functional teams such as Field Maintenance and Customer Support.
- Define KPIs and measure the impact of transformation initiatives, demonstrating tangible ROI in terms of time, cost, and productivity gains.
- Drive end-to-end implementation of improvement initiatives, from idea proposal to enterprise-wide adoption.
Your Profile:
- 12+ years of experience in Operational Excellence, Industrial Engineering, or IT/Digital Project Management within a Telecom or Network Operations environment.
- Strong knowledge of Lean principles and process optimization methodologies (Lean/Six Sigma exposure preferred).
- Experience working with modern collaboration, workflow, or low-code platforms (e.g., Jira, Monday.com, Slack, or similar tools).
- Strong data literacy with the ability to analyze operational data to uncover inefficiencies and improvement opportunities.
- Demonstrated project management capability to lead transformation initiatives across multiple stakeholders and teams.
Core Competencies:
- Critical Thinking: Challenges legacy ways of working and continuously asks “why.”
- Innovation Mindset: Actively explores and proposes modern, technology-driven solutions.
- Change Leadership: Able to influence, persuade, and bring teams along on the transformation journey.
- Organizational Skills: Manages multiple improvement initiatives with structure and discipline.
- Results Orientation: Focuses on measurable outcomes and continuous performance improvement.
What You’ll Love Working Here:
- A global engineering culture driven by innovation and continuous improvement.
- Opportunities to work on large-scale digital transformation programs.
- A collaborative environment that values ideas, experimentation, and impact.
- Ongoing learning and career development through the company’s global ecosystem.
Language Requirements: No specific language requirements mentioned.
