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The Digital Adoption & Customer Success (DACS) Division aims to accelerate the adoption and usage of digital products, delivering measurable value to Cat Dealers and Customers while driving a customer-centric approach through enhanced change management and impact measurement.
The DACS - Digital Adoption Enablement team seeks a Digital Transformation Project Manager to strategize, oversee, coordinate, and execute strategic transformation initiatives throughout the organization. This position is central to digital transformation and the delivery of outcomes that support innovation, team culture, and business objectives. The Project Manager will ensure that all initiatives align with organizational goals and drive digital adoption within global teams.
Key Responsibilities:
- Design and own the Digital Transformation Strategy by assessing current gaps, needs, and pain points.
- Identify and mitigate gaps that could impact organizational success.
- Design and prioritize projects to address identified challenges in customers' adoption.
- Coordinate and align multiple organizations and workstreams within DACS for cohesive project execution.
- Lead cross-functional initiatives supporting talent management and training.
- Partner with HR and business units to embed digital fluency across the organization and the Dealer Network.
- Champion team culture by promoting innovation, experimentation, and collaborative practices.
- Track and manage diverse project milestones, ensuring timely and budget-compliant delivery.
- Maintain program/project documentation and provide transparent status updates to senior leadership.
- Support internal and external events to showcase digital transformation impact.
Qualifications:
- Proven track record in leading enterprise-level digital initiatives.
- Strong stakeholder engagement and cross-functional collaboration skills.
- Experience with Agile and Six Sigma methodologies.
- Experience in culture-building and dealer network engagement.
- Experience in digital adoption and deployment.
- Strong leadership, communication, and execution discipline in a fast-paced environment.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time, onsite 5 days a week, with up to 35% travel within the EAME region.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, committed to a reduced-carbon future while providing exceptional value through innovative products and services.
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
