Emirates NBD is a market leader in the financial services sector across the MENAT region, serving over 20 million customers with a comprehensive range of banking products and services. We are a key participant in the global digital banking industry, and we operate one of the fastest-growing digital banks in the region.
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As a Digital Wealth Trade Specialist, your primary responsibility will be to enhance the digital wealth trading experience for clients by guiding them in opening portfolio accounts to trade in global and local equity markets.
Key Responsibilities:
- Attend to customer calls and address all queries related to the digital wealth journey, focusing on trade execution across global equity markets and other asset classes.
- Manage service requests for Digital Wealth from retail customers.
- Liaise with the Customer Care Operations (CCO) team to facilitate customer communication.
- Ensure timely responses to all client queries.
- Monitor broker/counterparty line usage and notify teams for additional limits as needed.
- Report system glitches faced by clients to the IT/Channels team.
- Track client activity and experience on the Digital Wealth platform.
Skills and Experience:
- Minimum Bachelor’s Degree
- 3 to 5 years of experience in the financial services industry
- Knowledge of UAE Central Bank AML rules and regulations
- Technical knowledge of Local and International Equity Markets
- Familiarity with banking products and operations
What We Offer:
- Competitive salary package
- Strong emphasis on work/life balance
- Generous annual leave entitlement and Private Healthcare
- World-class Learning & Development platform and career development opportunities
- Preferential banking facilities for employees
Why Join Us:
At Emirates NBD, we aspire to be an employer of choice, dedicated to helping our employees realize their potential through the right opportunities and support. We are committed to creating an inclusive environment where every employee can thrive.
Work Conditions: On-site, Full-time
Location: Dubai, Dubai, United Arab Emirates
Emirates NBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment. Only shortlisted candidates will be contacted.
