Director, Account Management

About the Role
As a Director of Account Management, you will take charge of business development support for Account Managers and Member Relation leads for key accounts. Your responsibility will include collaborating with these leads to define and execute short- and long-term financial, operational, and business objectives that align with our strategic plans. Monitoring, analyzing, and reporting on customers' business metrics will be essential to facilitate informed management decisions.

Responsibilities
You will work directly with the Account Managers and Member Relation leads to accomplish the following:

• Manage business development opportunities for assigned prospects and accounts, including monitoring customer satisfaction.
• Analyze customers’ existing business through profitability modeling, financial forecasting, and competitive analysis, and recommend opportunities for additional revenue.
• Develop financial modeling and business cases for identified opportunities.
• Generate and report on a sales pipeline leveraging all resources in coordination with product development and account management teams.
• Identify opportunities to sell new products to existing customers.
• Create long-term growth strategies to optimize mutual profitability across debit, credit, and other business lines.
• Collaborate with a virtual team of subject matter experts to strategically articulate value propositions that help close new business opportunities.
• Manage all administrative and operational aspects of assigned business development opportunities, including planning, reporting, and budget and expense management.
• Develop a KPI tracker for all key business partners and generate monthly reports.
• Oversee the development of legal agreements and ensure timely execution.
• Create a communication platform for business partners to share key news such as training courses, regional conferences, important bulletins, and the latest product offerings.
• Handle all financial payments related to customer business agreements and marketing agreements.
• Track CBA performance and identify areas for further improvement.

All About You
To succeed in this role, you should possess the following qualities and skills:

• Strong business acumen and the ability to collaborate effectively with others.
• Self-starter mindset with the capacity to work independently.
• Proficiency in PowerPoint and Excel.
• Excellent oral and written communication skills in English.
• Ability to perform under pressure and manage multiple projects and programs simultaneously.
• Decisive and results-driven, with high energy levels and initiative.
• Strong organizational and time management skills.
• Exceptional business judgment and strategic planning capabilities.
• Experienced in business case development and financial analytics.
• Knowledge in budget preparation and management.
• A background in banking or financial services is advantageous.

Corporate Security Responsibility
As a member of the team, you will be responsible for adhering to information security policies and practices, ensuring the confidentiality and integrity of accessed information. This includes:

• Abiding by the organization's security policies and practices.
• Reporting any suspected information security violations or breaches promptly.
• Completing all mandatory security trainings in line with corporate guidelines.