Director, Applications

About the Role
This full-time position offers flexibility in location across the Americas and APAC regions, allowing the successful candidate to be based at any the company office within those regions. The role follows a hybrid work model, with an expectation of three days per week in the office.
The Director, Sales & Legal is accountable for the strategic direction, performance, and technical direction of the Sales, Marketing, Legal, and Digital Adoption Applications domain, including end-to-end ownership of core enterprise function systems and associated budget. The role directs a complex global function, including internal teams and external partners, ensuring these platforms reliably support business operations, commercial growth, legal and regulatory compliance, and user adoption, while ensuring alignment with enterprise objectives over a 1–3-year roadmap.
This position acts as a key advisor between Sales, Marketing, Legal, and Digital Adoption stakeholders and Digital executive leadership on matters impacting operations, technology roadmaps, support models and digital investments, influencing commercial effectiveness, cost efficiency, operational capability, risk management and compliance.

Responsibilities

• Leads a global organization (internal and partner resources), typically 50–100+ personnel across multiple locations.
• Owns a global Sales, Marketing, Legal, and Digital Adoption applications portfolio supporting enterprise-wide processes and operations.
• Accountable for significant budget (labor, licensing, vendors, and improvements).
• Operates across multiple regions with largely aligned commercial, legal, and adoption objectives and standardized platforms.
• Influences enterprise platforms spanning the Sales, Marketing, Legal, and Digital Adoption portfolio of systems – SaaS, On-Premises and Managed Services.

Application Strategy & Lifecycle Leadership

• Defines and delivers the multi-year roadmap for Sales, Marketing, Legal, and Digital Adoption Applications, aligned to functional and enterprise priorities.
• Owns total cost of ownership (TCO), budget, demand and long-range planning to aid in the enablement of the global Sales, Marketing, Legal, and Digital Adoption functions.
• Develops and executes supporting delivery plans, partnering with stakeholders across regions, business units, and functional teams to ensure solutions address diverse business needs while maintaining global consistency, governance, and operational excellence.
• Establishes and maintains strategic relationships with Business functions, external partners, technology vendors, and service providers to support innovation, continuous improvement, and the company's long-term digital ambition.
• Identifies and delivers opportunities for automation, standardization, and simplification; drives modernization initiatives, including cloud adoption and AI-enablement; ensuring alignment with enterprise architecture and security strategies.

Solution and Demand Management

• Accountable for the end-to-end Sales, Marketing, Legal, and Digital Adoption technology portfolio across the full lifecycle (plan, build, operate, retire).
• Owns the solution, which includes technology in support of the functional roadmaps, and is accountable for ensuring that the full technology stack is available and works.
• Deeply collaborates with other groups such as the company Digital I&O and the company Digital Transformation to develop and maintain the solution within the Digital landscape.
• Understands the needs of the organization and defines scalable solutions that match needs and meet the Enterprise Architecture requirements.
• Leads or governs Sales, Marketing, Legal, and Digital Adoption system upgrades and enhancements, ensuring disciplined change management, release planning, testing, and deployment.

Program & Delivery Leadership

• Interfaces with the Digital Transformation team and supports strategic global initiatives by supplying the technical resources needed while ensuring fit-for-purpose technology solutions are selected.
• Directs global implementations, rollouts, and upgrades, coordinating efforts across multiple regions, time zones, and cultures to ensure successful delivery.
• Drives partner ecosystem performance, with clearly defined scope, service level agreements, and outcome-based fees.
• Builds and develops a high-performing, product-oriented global organization focusing on team skill development.

Financial Stewardship & Value Realization

• Creates and tracks the CAPEX business case in collaboration with relevant Enterprise functions, delivering transparent cost models and managing strategic relationships with software vendors, system integrators, and service providers.
• Manages global monthly and quarterly financial forecasts for labor and non-labor budgets, proactively identifying variances to prevent cost overruns.

Support & Maintenance

• Sets the strategy and governance for global support and operational models, ensuring reliable, scalable services that keep the company's people productive.
• Defines and monitors service performance metrics, driving continuous improvement, optimization, and service quality uplift.

What You Will Bring

Technical/Industry Experience and Qualifications Requirements:

• 20+ years' digital execution experience, including significant exposure to global projects or enterprise application environments.
• Experience influencing senior executives and enterprise investment decisions, developing strategies, managing a pipeline of feature requests, and continuous improvement items.
• Track record of implementing new ways of working regarding Demand Management and Release Cycles.
• Proven record of managing globally distributed teams across multiple disciplines.
• Strong organizational and strategic leadership capability, with a focus on problem-solving and outcomes.
• Strong stakeholder engagement and relationship management skills, building constructive relationships across business and technology stakeholders.
• Communicates complex concepts clearly to executive and non-technical audiences in a logical manner.

Education – Qualifications, Accreditation, Training:
Required:

• University Degree.
  Preferred:
• Ability to deal with new concepts and complexity comfortably; and applies broad business and technical knowledge to develop practical, scalable solutions.

Moving Forward Together
We want our people to be energized and empowered to drive sustainable impact. Our focus is on a values-inspired culture that unlocks brilliance through belonging, connection, and innovation. We are building a diverse, inclusive, and respectful workplace, creating a space where everyone feels they belong, can be themselves, and are heard.

Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.