About the Role
The Enabler team in EEMEA develops and manages acceptance, processing, and PSP relationships, including relationships with regional and global acquirers to strengthen the acceptance network. This team drives business growth by supporting those who enable making and accepting payments, providing partners with insights, operational guidance, and the company product adoption to accelerate market development.
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In this role, you will drive partnerships and commercialization for our Enabler segment in our Arabia Division. As an Account Director within the company’s Enabler team, you will manage, develop, and grow relationships with key customers including PSPs and regional and global acquirers. This position is central to enhancing the performance of the company’s payment ecosystem by supporting partners’ business objectives, optimizing acceptance, and ensuring the successful delivery of the company’s products, solutions, and value-added services. A blend of relationship management, commercial acumen, payments expertise, and cross-functional collaboration is essential to achieve high-impact results for both partners and the company.
Major Accountabilities:
- Serve as the primary point of contact for assigned partners and further build partner pipeline.
- Build deep, trusted relationships with stakeholders across commercial, product, and operations teams.
- Develop and execute account plans aligned with partner business priorities and the company’s strategic goals.
- Identify and drive opportunities to grow the company’s acceptance, transaction volume, and revenue across partners.
- Manage and grow strategic relationships with regional and global acquirers, aligning acquiring strategies with the company’s broader acceptance, product, and commercial objectives.
- Monitor performance metrics and KPIs; proactively address gaps and recommend improvements.
- Advocate for the company’s products, value-added services, and innovation initiatives to partners, ensuring successful deployment and adoption.
- Support technical and operational enablement in collaboration with internal functional teams.
About You
Knowledge / Experience:
- Bachelor’s degree in business or equivalent work experience
- Related work experience, preferably in financial services
- Experience in specialist sales, product management, product development, and project management is desirable
Skills/ Abilities:
- Expert with a detailed understanding of Acceptance and payments (PSPs, payments, gateways, etc.)
- Detailed knowledge of products and services specific to the industry
- Proven experience managing and negotiating commercial partnerships with regional and global acquirers and PSPs, including structuring multi-year agreements and incentive frameworks
- In-depth experience executing and managing business development strategies for large or complex countries/regions/industry verticals
- Track record in achieving business development targets and building customer relationships through sales
- Demonstrated success introducing existing and new/emerging solutions into various the company countries/regions/industry verticals
- Experience leading cross-functional projects within own country/region
- Excellent verbal communication skills; comfortable presenting, influencing, and negotiating at senior management levels, with the ability to adapt communication for diverse audiences
- Self-starter with a strong work ethic, highly organized, and committed to high standards, both personally and within the team
- Open-minded and creative; comfortable with uncertainty in a dynamic environment and adept at driving change.
Corporate Security Responsibility
All activities involving access to the company assets, information, and networks come with inherent risk to the organization. It is expected that every individual working for or on behalf of the company is responsible for information security and must:
- Abide by the company’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violations or breaches;
- Complete all periodic mandatory security training in accordance with the company’s guidelines.
