About the Role
The role is integral to driving account management for key Travel & Entertainment clients, resulting in an increase in the company's revenue. This position is rooted in business development, focusing on strengthening relations with key merchants while implementing high-priority initiatives aligned with the company's goals. The incumbent will provide strategic leadership, oversee performance metrics, and facilitate effective collaboration across various departments. This position is based in Dubai.
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Key Responsibilities
- Provide merchants/customers with compelling business propositions based on data-driven intelligence and analytics.
- Own and drive a strategic account plan with customers to enable their growth and embed the company's assets.
- Manage budgeting, forecasting, and financial reporting for a defined group of key global clients.
- Conduct performance reviews of key Travel & Entertainment clients, managing the relationship and profitability.
- Lead multiple projects across markets in collaboration with country teams, simplifying strategy into actionable steps with clear accountability.
- Address all administrative and operational issues for the target customer set.
- Identify and develop new opportunities with key Travel & Entertainment merchants to increase the company's share and volume, and create new revenue streams.
- Analyze new opportunities within assigned accounts and develop comprehensive solutions from both technical and business perspectives.
- Develop financial modeling and business cases for identified opportunities.
- Collaborate with cross-functional teams to discover new segment and product opportunities, creating and executing tailored propositions for travel merchants.
- Sponsor projects from concept through implementation, managing commercials, solution design, contracts, and stakeholder involvement.
- Ensure deliverables for the predefined group of key Travel & Entertainment clients are met, in collaboration with country teams.
- Develop executive calling plans and oversee the performance evaluation of key merchants.
- Engage in competitive monitoring and value chain analysis, liaising with product teams to develop sales toolkits and supporting content while contributing to strategic and product development.
- Oversee the creation and adherence to account plans.
All About You
- Strong expertise in the Travel/Digital industry, with experience from both industry roles and a top 5 management consulting firm.
- Background in managing complex projects and business model innovation.
- Proven success in business development and experience working with global brands.
- Solid understanding of payment industry dynamics, particularly payment and information flows along the Travel & Entertainment value chain.
- Experience in developing new consumer propositions relating to payments, loyalty, and digital services.
- Results-driven, entrepreneurial, and a proactive self-starter requiring minimal supervision.
- High business acumen and thought leadership capabilities.
- Strong track record of C-Level engagements.
- Long-term, strategic mindset.
- Excellent leadership, interpersonal, and communication skills, with a focus on teamwork, integration, and inclusion.
- Experienced strategic sales leader.
Corporate Security Responsibility
All activities involving access to the company's assets, information, and networks entail risks. Every individual working for or on behalf of the company is responsible for ensuring information security by:
- Abiding by the company's security policies and practices.
- Ensuring the confidentiality and integrity of accessed information.
- Reporting any suspicious information security violations or breaches.
- Completing all mandatory security trainings as per the company's guidelines.
