Director - Cloud Operations

The Infrastructure Director leads the strategic planning, implementation, and management of enterprise-wide IT infrastructure. This includes overseeing cloud platforms, data centers, networks, storage, and security systems to ensure high availability, scalability, and performance. The role demands a visionary leader who can align infrastructure capabilities with business goals while driving innovation and operational excellence.

Responsibilities
Your key responsibilities:

• Oversee daily operations of IT infrastructure including servers, storage, backup, network and M365.
• Ensure 24x7 operational readiness and incident response capabilities.
• Implement and maintain monitoring tools for proactive issue resolution.

Service Delivery & SLA Management

• Ensure infrastructure services meet defined SLAs and KPIs.
• Drive continuous improvement in service delivery and operational efficiency.
• Lead root cause analysis and corrective actions for service disruptions.

Resource & Vendor Management

• Manage internal teams and external vendors to optimize resource allocation.
• Negotiate contracts and manage vendor relationships for hardware/software procurement.
• Ensure compliance with ITSM processes and governance frameworks.

Security & Compliance

• Collaborate with security teams to enforce infrastructure security policies.
• Ensure compliance with ISO/IEC standards and data protection regulations.
• Lead disaster recovery and business continuity planning.

Qualifications
Required skills / qualifications:

• Overall 15+ years of experiences in IT Industry and Services.
• A minimum of 10+ years of technical Delivery and Implementation or technical consulting experience.
• Proven experience as an Azure Cloud Architect/Implementation Engineer or in a similar role, and large scale cloud migration projects (1000+ VMs).
• Strong leadership and team-building capabilities.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Bachelor’s degree in computer science or related field.
• Microsoft Certified: DevOps Engineer Expert.
• AWS Certified Solution Architect Professional.
• ITIL V3 Foundation Certificate, preferably ITIL Service Design or Transition Certification.

Location
Abu Dhabi, United Arab Emirates