Director, Commercial, UAE

About the Role
The UAE Market team is seeking a Director to manage the commercialization of new products across new and existing customers within the UAE. This role is critical for advancing our share growth strategy through innovation, commercial leadership, and disciplined execution. The successful candidate will be customer-focused, highly motivated, intellectually curious, analytical, and entrepreneurial, with the ability to build trusted internal and external partnerships and deliver sustainable growth.

Responsibilities

• Deliver sales and net revenue targets for the company products and services across new and existing business in the UAE market.
• Develop and manage a sales program in collaboration with account teams, customer solutions teams, and product verticals, responsible for preparing and delivering executive level updates to track sales and inter-dependent workstreams.
• Identify customer opportunities by evaluating customer strategies and white spaces; leverage insights to build bespoke sales plans to drive adoption across a diverse mix of customers, while working with internal and external customers to remove obstacles and achieve sales and operational outcomes.
• Develop and execute strategic account plans in partnership with account leads to deliver product outcomes, including launch, customization, and commercialization; identify opportunities to optimize across the customer lifecycle, aligning with the company’s strategic objectives.
• Negotiate, execute, and manage customer agreements while coordinating resources and information across global and cross-functional teams.
• Create and implement sales plans covering business development, marketing, product management, and customer engagement.
• Guide product development by identifying and implementing relevant features and benefits in partnership with CSC, services and product teams, and other internal stakeholders.
• Build a customer marketing pipeline that strengthens portfolio performance, including acquisition and usage.

Additional Responsibilities

• Manage sales and business development for the UAE market, identifying and progressing opportunities from inception through to go-live and beyond.
• Possess strong knowledge of card economics and negotiate with internal and external customers and partners to deliver strategic outcomes for the company.
• Recommend commercially sound strategies covering pricing, market entry, profit planning, and expense management.
• Evaluate complex business opportunities, develop pricing strategies, and lead deal negotiations with consideration for account-specific factors and competitive landscape.
• Coordinate high-quality responses to complex requests for proposal within demanding timelines and across multiple markets and stakeholders.
• Partner with global, regional, and local teams to identify segment and product opportunities and develop propositions to maximize market penetration.
• Conduct market research and opportunity assessments to evaluate new concepts and determine product viability aligned with global, regional, and market strategies.

About You
The successful candidate will bring:

• A self-driven, organized, and proactive approach, with a strong focus on execution.
• An entrepreneurial mindset and strong commercial judgment.
• Demonstrated experience delivering fast sales outcomes across a mix of clients (including large and small financial institutions).
• Strong project management experience and a proven track record of delivering sales and product outcomes in partnership with others.
• Exceptional influencing, negotiation, relationship management, communication, and presentation skills.
• Solid payments industry experience, ideally in both business development and product management within an issuer environment, with strong knowledge of payment economics.
• Sound knowledge of retail electronic payments and cards from an issuing or network perspective; banking or payments experience is preferred.
• Ability to work comfortably with technology and integrate knowledge across sales, product, marketing, operations, and risk.
• Capacity to collaborate effectively within a small team and leverage colleagues’ expertise.

Corporate Security Responsibility
All activities involving access to the company assets, information, and networks carry inherent risks. Therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:

• Abide by the company’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security training in accordance with the company’s guidelines.