At Kyndryl, we design, build, manage, and modernize mission-critical technology systems relied upon globally. We are committed to fostering an equitable and inclusive environment for all employees, customers, and communities.
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The Kyndryl Consult division is the fastest-growing segment of our organization, essential to our strategic growth. In this pivotal leadership role, you will guide multi-disciplinary teams through complex consulting engagements. You will also be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite. This position demands industry expertise and the ability to cultivate relationships with CXO-level clients.
Key Responsibilities:
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Contribute to Profitable Growth:
- Drive financial outcomes through signings and revenue targets.
- Ensure sustained growth and manage margin expectations.
- Support the identification and pursuit of business development opportunities.
- Negotiate engagement scopes and fees while ensuring profitability.
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Client Engagement:
- Build and maintain relationships with client CXOs, becoming a trusted advisor.
- Lead C-level client interactions and consulting initiatives.
- Enhance client satisfaction measured by Net Promoter Score (NPS).
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Operational Excellence:
- Achieve individual and team utilization targets.
- Oversee the delivery of complex engagements, ensuring high performance.
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Leadership and Management:
- Foster a culture of personal and professional development within the team.
- Ensure all outcomes are commercially focused and effectively executed.
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Strategic Contribution:
- Utilize industry expertise to drive strategic initiatives and establish a personal brand within the sector.
- Develop thought leadership and intellectual capital.
Who You Are:
You possess a growth mindset and prioritize customer success. You have extensive experience in client engagement and relationship management at the CXO level, a proven track record of leading complex projects, and a strong understanding of Data & AI industry trends.
Required Skills and Experience:
- 15+ years of experience in client engagement at the CXO level.
- Ability to build relationships with senior executives.
- Experience in driving revenue growth and managing margins.
- Deep understanding of Data & AI industry trends and technology.
- Fluency in English and Arabic.
Diversity Commitment:
Kyndryl values diversity and inclusion, welcoming individuals from various cultures and backgrounds. We strive to create a workplace that supports all team members and encourages them to bring their whole selves to work.
Benefits:
Kyndryl offers state-of-the-art resources, access to industry-leading learning programs, and opportunities for community engagement through volunteering and fundraising. We prioritize employee well-being and aim to support our team members throughout their life journeys.
