Director Data Centre Service Delivery

The purpose of this job is to manage colocation services for hyperscale and AI Data center customers. The person should have a strong understanding of the unique challenges and requirements associated with managing AI and Hyperscale infrastructure. Specialized and technical skills are needed to ensure that Datacenter services are provided according to the agreed contract deliverables, SLA, and quality. This position has to conduct regular customer review meetings such as MBR to ensure all contractual deliverables are being achieved, tracked, and communicated to the customer.

Location: United Arab Emirates

Key Responsibilities

• Oversee and monitor services, operations, and delivery for nominated high value customers to ensure availability and SLA adherence at all times.
• Conduct thorough root cause analyses for any incidents or outages, aiming to identify the underlying issues and prevent their recurrence.
• Support for customer audits and ad-hoc information requests, external auditors, certifications, safety standards, operational processes, and best practices.
• Manage escalation issues that occur with the clients to ensure timely responses and resolution.
• Ensure compliance with Customer, Government, and corporate policies and practices to minimize risks.

Qualifications

• Bachelor Degree
• Preferred International Certifications (Uptime/CDCP/CDCS/MCSE/CCNP/ITIL)

Experience

• A minimum of 12 years’ industry experience within a Data Center organization
• Experience in Managing and Administration of Colocation services
• Good understanding of performing preventative maintenance (PPM) on data centers according to schedule

Skills

• Must have knowledge of DC operations components like Electro-mechanical, EHS, Security, etc.
• Ability to operate effectively in a continuous, mission-critical operational environment
• Excellent oral and written communication skills.