About the Role
Lead customer-facing coordination for hyperscaler and enterprise data center clients, acting as the primary interface between customers, design consultants, internal engineering teams, procurement, construction, and operations.
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Responsibilities
- Review, verify, negotiate, and manage customer technical agreements including MSAs (Master Service Agreements), SLAs (Service Level Agreements), CDEs/Customer Design Engineering requirements, technical compliance schedules, and fit-out specifications.
- Translate customer technical, operational, security, resilience, and scalability requirements into actionable design criteria and ensure accurate integration into design deliverables, specifications, and construction documentation.
- Coordinate multidisciplinary design teams (architectural, civil, structural, MEP, ICT, security, and commissioning) to ensure customer requirements are fully incorporated without compromising code compliance, efficiency, cost, or project timelines.
- Lead technical workshops, design reviews, and coordination meetings with hyperscalers, colocation clients, consultants, contractors, and internal stakeholders throughout project lifecycle stages.
- Establish and maintain customer requirement matrices, compliance trackers, and gap analysis reports to monitor alignment between contractual obligations and actual project delivery.
Education
- Bachelor’s Degree in Architecture, Electrical, Mechanical, or Civil Engineering
- Master’s Degree or MBA (preferred)
Experience
- 12 years of experience in design within data centers or mission-critical infrastructure
- 5+ years in senior customer-facing design leadership roles
- Proven experience handling international and/or multi-regional projects
- Strong exposure to hyperscale, colocation, or enterprise data centers
- Knowledge of data center standards, codes, and regulatory frameworks
Skills
- Strong international customer management experience
- Ability to manage remote delivery models across time zones (Dubai–global coordination)
- Advanced multidisciplinary design leadership capability
- Strong commercial awareness and value engineering skills
- Excellent communication, negotiation, and stakeholder management skills
- High proficiency in BIM, digital collaboration tools, and design platforms
- Strategic thinking with a global delivery mindset
