As the Director of Digital Channel Solutions within Transaction Banking, you will lead the effort to enhance customer experiences through digital channels. You will act as a gatekeeper, ensuring that our digital services are widely adopted and effectively utilized by clients globally.
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Our team focuses on creating a sustainable, equitable future for corporate clients through innovative technology and data-driven solutions. Business partners in this team are experts in digital products and services, collaborating with sales and coverage teams to deliver impactful solutions.
Key Responsibilities:
- Develop and execute client programs that advance our digital business goals.
- Oversee the entire client lifecycle journey from prospecting to onboarding and deeper engagement.
- Manage high-priority client acquisitions and growth campaigns using insights from various data sources.
- Collaborate with internal functions to optimize user experiences and enhance service adoption across multiple channels.
- Partner with research, analytics, and UI/UX teams to drive impactful campaigns and improvement strategies.
- Foster client adoption of products/services through targeted marketing tools to raise awareness among frontline colleagues and clients.
- Utilize data and key performance indicators to manage channel performance.
- Support digital transformation efforts through analysis, reporting, and budget management.
- Lead campaigns for our digital banking platforms including Straight2Bank and mobile banking.
- Drive commercialization for essential platforms across cash, trade, and financial management teams.
- Create targeted channel strategies to increase digital acquisition and growth.
Skills and Experience:
- Strong strategic thinking skills with a focus on problem-solving and creative solutions.
- Excellent written and verbal communication abilities, with the capacity to present concepts effectively.
- Proven track record in leading client lifecycle marketing across various digital platforms.
- Ability to manage multiple projects and prioritize effectively.
- Collaborative approach to teamwork with colleagues across regions and functions.
- Experience in quantitative and qualitative client research to inform product and campaign development.
Standard Chartered is an international bank dedicated to making a positive impact for our clients, communities, and employees. We value diversity, inclusion, and a continuous improvement mindset, and we seek individuals who can contribute their unique talents to further our mission.
What We Offer:
- Competitive salary and benefits aligned with our Fair Pay Charter.
- Core benefits including retirement savings, medical and life insurance, and flexible benefits.
- Generous time-off policies including annual leave, parental leave, and sabbatical options.
- Flexible working arrangements.
- Commitment to continuous learning and professional development.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Hybrid, Full-time
Language Requirements: Not specified.
