About the Role
The Flow Sales Director is responsible for leading and managing sales activities to achieve revenue targets by promoting and cross-selling multiple products and services to RBWM and WB clients. This role involves developing and executing sales strategies, building and maintaining client relationships, ensuring that sales goals are met, and contributing to the strategic development of the treasury business and overall group strategy.
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Key Responsibilities
- Sales Strategy Development: Develop and implement strategic sales plans to achieve revenue targets and expand market share in Flow Sales (FX, FD, FI, DCI, Commodities Hedging). Identify new business opportunities and market trends to capitalize on.
- Client Relationship Management: Build and maintain strong relationships with RBWM and WB clients. Understand client needs, provide tailored product solutions, and ensure high levels of customer satisfaction through key account planning alongside the relationship team.
- Product Knowledge: Stay up to date with market developments, currency trends, and regulatory changes affecting the respective product industry. Maintain a deep understanding of various products related to Flow Sales.
- Cross-functional Collaboration: Collaborate closely with other departments, including trading, research, and operations, to ensure seamless execution of client transactions and delivery of high-quality service. Manage inter-group relationships with GMs and managers from Corporate Banking/SME and Retail to encourage effective teamwork and build bridges for effective sales and management.
- Performance Monitoring and Reporting: Track and analyze sales performance metrics, including revenue, profitability, client acquisition, and retention. Prepare regular reports and presentations for management to assess progress against targets.
- Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies governing Flow sales activities. Identify and mitigate risks associated with client transactions.
- Market Intelligence: Monitor competitor activities and industry trends to identify opportunities and threats. Provide insights and recommendations to senior management to stay competitive in the Flow Sales (FX, FD, FI, DCI, Commodities Hedging) market.
Job Content
- Achieve sales budget and targets.
- Proactively identify new or existing clients and communicate product ideas based on client needs to achieve or exceed sales targets.
- Maintain daily interaction with clients, meet with them regularly to discuss opportunities, sell products and platforms (Electronic Dealing), or discuss client requirements with or without the Relationship Manager (RM).
- Collaborate with business units by meeting with RMs/team leaders to discuss client opportunities for treasury products, sharing product knowledge as appropriate, and arranging joint client meetings.
Education
- Bachelor’s degree or comparable work experience is preferred with at least 10 years of banking experience.
- Understanding of basic economics.
- Professional qualifications are desirable, such as an ACI dealing certificate and/or relevant treasury courses.
Experience
- Previous experience working within, and a good understanding of, a sales-focused banking institution, dealing with customers at the front end.
Knowledge & Skills
- Experience analyzing the UAE economy and/or the broader GCC economy from both macro and micro perspectives.
- Proven track record of success in Flow Sales, with a minimum of 10 years of experience in a similar role, preferably in a financial institution.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and credibility with clients at all levels.
- Deep understanding of Flow Sales products, markets, trading mechanisms, regulatory requirements, and compliance standards.
- Analytical mindset with the ability to interpret market data, identify trends, and make data-driven decisions.
- Results-oriented approach focused on delivering superior customer service and driving revenue growth.
Behavioral Competencies
- Motivated self-starter who can operate with limited supervision.
- Strong interpersonal and communication skills, using personal expertise and knowledge to influence others.
- Decision-making skills—gathering, validating, and analyzing relevant data to identify key issues, drawing sound conclusions, and making decisions on the appropriate course of action. Prepared to take balanced risks and be accountable for outcomes.
- Leadership skills to lead a small team.
Benefits
- Competitive rewards, benefits, and perks, including a flexible work policy allowing for remote work.
- Professional development opportunities to accelerate your career.
