Director - Hard Services - City 202- AA7

About the Role
The company is seeking a Director – Hard Services to lead engineering oversight and technical assurance across an assigned portfolio within the city. This is an opportunity to combine technical expertise with leadership, helping complex assets transition into operation and perform safely, reliably, and efficiently throughout their lifecycle.

What You’ll Do

• Lead engineering and maintenance assurance: Develop risk-based preventive, predictive, and corrective maintenance plans aligned with asset criticality, condition, and operational needs. Verify delivery through inspections, technical audits, and performance reviews.
• Improve asset reliability: Lead condition assessments and technical investigations, require root-cause analysis for significant or recurring failures, and verify that corrective actions deliver effective, lasting improvements.
• Shape operational readiness: Represent Hard Services in design and maintainability reviews, addressing maintenance access, isolation arrangements, equipment replacement routes, and critical spares. Verify handover readiness and recommend acceptance or escalation within delegated authority.
• Oversee defects and warranty management: Guide the DLP and snagging function in tracking defects, confirming rectification ownership, monitoring contractual deadlines, and securing evidence-based closure. Ensure construction defects are not absorbed into routine maintenance without agreed accountability.
• Strengthen maintenance information: Coordinate with the CAFM function to validate asset data, maintenance schedules, work-order classifications, and closure records, enabling accurate reporting and informed decisions.
• Protect compliance and service continuity: Oversee statutory inspection schedules and specialist maintenance requirements, addressing compliance gaps and coordinating shutdowns, critical-system maintenance, and recovery arrangements with operational stakeholders.
• Manage commercial and financial performance: Develop maintenance budgets, resource plans, and prioritised lifecycle renewal proposals. Support technical procurement, monitor expenditure and variations, and verify evidence supporting payment recommendations and contractual action.
• Build capability and accountability: Develop assigned teams through coaching, delegation, and succession planning, while providing clear reporting on asset condition, maintenance compliance, outstanding defects, risks, and investment priorities.

What You’ll Bring

• A bachelor’s degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related engineering discipline.
• Extensive engineering, hard-services maintenance, or technical facilities management experience. The indicative requirement is 12+ years overall, including at least 5 years leading engineering teams or managing hard-services delivery across complex, multi-asset portfolios, subject to HR confirmation.
• Experience overseeing multidisciplinary maintenance across large estates, mixed-use developments, or comparable complex portfolios, including outsourced delivery and service-provider assurance.
• Demonstrated experience transitioning assets from construction and commissioning into operation, covering maintainability reviews, handover readiness, DLP, snagging, and warranty management.
• Strong capabilities in risk-based maintenance planning, asset condition assessment, root-cause analysis, reliability improvement, and lifecycle renewal planning.
• Experience managing maintenance budgets, technical procurement, and contract performance, supported by practical use of CAFM or CMMS information to validate delivery and monitor compliance.
• Effective team leadership, stakeholder coordination, and reporting skills, with sound judgement in balancing technical risk, operational continuity, and cost.